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Customer Reviews.

sales

5

Excellent service. Richard went out of his way to accommodate my needs as I had a very sick daughter. He collected me from home.

07 November 2018

sales

5

A marvellous team at Cheltenham and classy centre building. Five stars to Louis Dowdeswell for excellent customer care.

07 November 2018

sales

5

excellent service. Friendly and helpful sales team

06 November 2018

sales

5

Good service, great car. Good email updates on car's progress from salesman, Rich.

06 November 2018

service

5

Completely satisfied is does not need clarification

06 November 2018

service

5

Excellent service

06 November 2018

service

4

Emma at Cotswold kept me updated as to the progress of the repair

06 November 2018

service

5

Efficient. Completed to promised timescale.

06 November 2018

service

4.5

I have to remember to ask about antifreeze...if it’s been put in ..

01 November 2018

sales

5

Excellent Customer care all the way

01 November 2018

sales

5

Helpful staff before, during and after purchasing the car. Always happy to help and good service.

01 November 2018

service

5

Prompt service

31 October 2018

service

5

Car collected from home and delivered back later in the day.

31 October 2018

sales

5

Louis Dowdeswell was attentive, informative and really knew his product and job. I felt supported and informed throughout the process. The follow up/ after sales service was excellent too.

30 October 2018

service

5

Showing customer problem and explaining what has to be done in the in the service area with the mechanic .

30 October 2018

service

5

Personal attention to detail .

30 October 2018

service

5

Been using this dealership for 7 years now and service has always been faultless

30 October 2018

service

5

Polite and professional staff; very impressive facility; easy to access service department and to park

30 October 2018

service

5

Work completed as promised with no issues

29 October 2018

service

2

To receive the courtesy car was an unpleasant experience: I hold a German driving license which is still in the old format. Therefore the usual check couldn’t be done and I was offered a ridiculous excess or pay extra insurance??

29 October 2018

service

3

Returned car finding approx 2ins scratch after the service. Was listened to politely -without Staff admitting responsibility, was offered a repair at no cost -not able to match colour. Scratch filled in but still waiting for promised touch in stick.

26 October 2018

service

5

Nothing to complain about service completed in the suggested time and car cleaned !

26 October 2018

service

5

I was kept informed of the MOT progress as promised. A lift to and from work was provided as arranged. All went very smoothly.

25 October 2018

sales

5

The time was taken to pick the right spec and the 24 hour test drive was brilliant

25 October 2018

service

4

Only one minor problem; my dashcam was disconnected, but worse still I was not told it had been and it was not until I got home this was discovered. If I had a non fault accident on the way home I would have had no evidence to support my case.

25 October 2018

service

5

Everything was completed quickly and I was kept informed throughout

25 October 2018

sales

5

Kept unto date throughout whole process

25 October 2018

service

5

They fitted me in very quickly and explained the process.

23 October 2018

service

5

Service from start to finish has been excellent.

23 October 2018

service

5

I had an issue that was quite scary to someone with no idea about cars, wiring etc. But the staff were very matter of fact about it and ket me well informed on progress.

23 October 2018

sales

5

exceptional customer service, have kept me fully informed throughout the sale process Friendly, approachable, efficient, and knowledgeable staff service

23 October 2018

service

5

We get great and friendly service. Nothing too much trouble

23 October 2018

sales

5

Customer service throughout was faultless and seamless. Everything promised was delivered. We were kept informed of progress at all times.

22 October 2018

service

5

The whole process, from booking right through to picking the car up was so smooth and the staff so accommodating. We also love the option of the 'taxi' service in to `Cheltenham plus the coffee bar & free wifi whilst waiting.

22 October 2018

service

5

The service centre collected my car from work and returned later that day car all cleaned and perfect! Totally hassle free

22 October 2018

service

3

No reminders of booking either by email, phone or text

20 October 2018

service

5

Really efficient, friendly and did exactly as promised

19 October 2018

sales

5

The customer service was excellent

18 October 2018

service

5

Excellent service as always. You are made to feel very welcome and much valued as a customer

18 October 2018

service

5

New loan car ready upon my arrival, clean, with petrol in and prompt friendly service.

18 October 2018

service

5

No problems

18 October 2018

sales

4

Everything went smoothly.

18 October 2018

service

5

Really good experience.

17 October 2018

sales

5

Very happy with our purchase and liked the constant update on the cars build process a fantastic idea that works well more car companies should take note well do mini

16 October 2018

service

2

Every time my car has been into Cotswold mini something has gone wrong- this time lost the booking, gives conflicting advice/recommendations without a clear resolution and no follow up.

15 October 2018

service

5

Very efficient.

15 October 2018

service

5

Again, the service staff were able to fix the problem with my tyre at a very reasonable cost and also updated me on some other issues that need to be taken care of in time.

15 October 2018

sales

5

As I stated in question all aspects of the sales process are 100%

14 October 2018

sales

5

Welcoming and professional service from Louis Dowdeswell.

13 October 2018

sales

5

Everything was organised and fabulous