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Customer Reviews.

service

5

Service finished on time

12 February 2018

service

3

Kept waiting longer than expected for MOT . They wrote wrong mileage down on MOT certificate. Have been told by them it doesn’t matter!!!!

09 February 2018

service

4

It wasn't a service but repair of an oil leak therefore I didnt qualify for a home pickup

09 February 2018

sales

5

Overall excellent customer service, knowledgable about product, finance and personal number plate changes

09 February 2018

service

4

Took a bit longer than i anticipated .

09 February 2018

service

4

No courtesy car avaliable

07 February 2018

service

4

Great value. Valet was not as good as usual.

07 February 2018

service

5

Great communication and fast service

06 February 2018

service

3

As always the team were great and I couldn't fault any members of staff, my reason for scoring only 3 is Mini processes. Does it really take 7 days to source a tyre? My car is just over 6 months old. The tyres came with the Mini.

06 February 2018

service

5

All staff were friendly, cheerful & welcoming. I was made to feel very special. There was no hard sell, just a chance to play with minis. All of the cars were left open & completely accessible. The showroom is bright & airy. The coffee was excellent!

06 February 2018

service

5

everything went smoothly & was impressed with James who kept me up to date with what was happening with my car

05 February 2018

service

5

Always get great service at this dealer. Well done James.

03 February 2018

service

5

Because the problem was difficult to sort out and I felt the staff went to great trouble to resolve it before the car was returned to me

01 February 2018

service

4

There was very good communication with the service team and the option to wait for paperwork to be completed while enjoying a cup of hot chocolate made the experience more enjoyanle.. I was however disappointed that there were no pool cars for 3 week

01 February 2018

service

3.5

Thought the prices charged were a bit more than the average garage

01 February 2018

service

5

Very satisfied the car was ready on time

31 January 2018

service

5

atention to detail and customer care

31 January 2018

service

1

As above, and that I had an expensive repair bill just after Christmas.

30 January 2018

service

5

Servicing and repair entirely satisfactory.

30 January 2018

service

2

As stated above. I was baffled that MINI had spent millions of pounds on a new showroom but did not have the amenities to get me to and from the garage. Instead, they expected me to wait for 6 hours for my car to be serviced.

30 January 2018

service

3

Pleasant experience whilst the car was serviced, but I was told it would be an hour and a half and it turned out to be over two hours, this is a long time to sit in a cafe!

29 January 2018

sales

5

The salesman was friendly, efficient and very patient. Ben Wakefield of Cotswold Mini was extremely helpful and obliging.

29 January 2018

service

5

Achievement of what I needed done with a competitive price

28 January 2018

service

5

My car passed its MOT, and I was warned of one thing which might need attention when it has a service in April.

27 January 2018

service

5

Excellent service reception staff. Excellent facilities for those waiting while servicing carried out. Overall outstandingly good.

26 January 2018

service

5

While finding the new Mini 'stadium' took a little more time than the old place on Tewkesbury road, but once there it moved seamlessly. Service and people lovely I just hope it stays that way and does not recede after a dew years like it appeared to

26 January 2018

sales

5

Everything went very smoothly. Louis explained everything well and we got a fantastic car that we love

23 January 2018

service

5

Always met and greeted with a smile; made to fell at ease both in sales and service.

23 January 2018

service

3

Still waiting for call back about a part that was being ordered in.

23 January 2018

service

5

Completed earlier than specified and ar returned nice and clean

20 January 2018

service

5

Aways happy to help

19 January 2018

service

5

Josh Finch was really helpful throughout my visit.

19 January 2018

sales

5

Keaton managed the whole process professionally but he wasn't just interested in the sale of a car, he was able to be personable at the same time so it didn't feel like I was listening to a sales pitch.

19 January 2018

sales

4.5

Very pleased so far

18 January 2018

service

5

Great experience

18 January 2018

sales

5

Very happy with the service received from Joe Rouse at your Cheltenham dealership

18 January 2018

sales

5

They worked with the customer at the centre of everything they did. Customer focused service delivery is key to driving customer satisfaction

17 January 2018

sales

5

Staff took any trouble to help.

17 January 2018

sales

5

Because Cotswold Mini derserve it.

17 January 2018

service

4

A little under-manned with only 2 service people, so had to wait a while.

17 January 2018

service

4

Completed, when agreed and within the time stated. It would have been nice to have been offered a curtesy car to use while service was taking place. However I was able to work on my pc while waiting.

16 January 2018

service

5

Courteous and friendly staff. Lovely showroom and service area.

15 January 2018

sales

5

Relaxed ,not rushed an enjoyable experience

10 January 2018

service

3

Again staff not being able to answer questions about service plans, instead directed to websites but doesn’t give a clear answer

09 January 2018

sales

5

The new place looks amazing, staff were friendly and professional and the coffee was good too

09 January 2018

sales

4

The salesman was very helpful with the specific car and we wanted. I enjoyed the updates emailed. I felt the car instrument layout could have been explained more extensively.

09 January 2018

sales

5

Because Joe Rouse (who sold me the car) took the time to find me something that fitted with my requirements and I know that was not an easy task!

09 January 2018

sales

5

Completely satisfied couldn’t fault the centre at all.

09 January 2018

sales

5

Two professional sales people

08 January 2018

service

5

Excellent customer service