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Customer Reviews.

service

5

Superb service in great environment.

29 November 2017

service

5

All very efficient

29 November 2017

service

5

Work done on time and done well. Good communication.

29 November 2017

service

5

Can’t find any fault with the service I received

28 November 2017

sales

4

The salesman was excellent throughout, patient, keeping me updated before delivery, very informative at delivery and dealing with my queries and concerns after. I do not hold him responsible for the battery status (see above) or the stain.

28 November 2017

sales

5

Ben who sold me the car was brilliant. I’m an elderly lady and he helped me so much. What a salesman he is. Thanks Ben

28 November 2017

service

5

Very comfortable waiting area and helpful staff

28 November 2017

service

4

again overall we're happy, I had to chase by phone for the result of the fault investigation, car was a few minutes late, didn't get a sales valuation I asked for, no real problem, the meet and greet as you walk is a little over the top for me

28 November 2017

service

1

Money was removed from my car during the service. I had to phone several times to report, despite being promised a call back. As far as I am aware, nothing else has been done beyond a few platitudes from the very helpful service manager I spoke to.

27 November 2017

service

3

Very good service for disc change but felt £34.50+vat to remove front and rear wheels to swop them over (was having rear wheels removed anyway for disc and pad change) was too expensive for a 2-3 minute job.

27 November 2017

service

5

At the risk of repeating myself, it’s just been excellent.

24 November 2017

service

5

Everything I wanted happened

22 November 2017

service

4.5

Wrong part was ordered which meant i was waiting for an hour for nothing. However, the next day i was able to bring my car back in for the part to be replaced in minutes.

22 November 2017

service

3

OK... but trying to contact the service department by phone seems to be getting harder and harder. Tried on more than one occasion to contact them. Told he would be called back, nothing (later found a call on the home phone). Frustrating.

22 November 2017

service

5

Service was completed on time.

22 November 2017

service

4

Same as above

21 November 2017

sales

5

Received excellent service and was well looked after during the purchase of my car.

21 November 2017

service

5

Efficient , pleasant surroundings , free drinks

21 November 2017

service

5

Very good initial contactService arrangement and date very goodCollection facility very useful.Car was collected and delivered as arranged

21 November 2017

service

5

Total consideration was given to the customer needs.

18 November 2017

sales

4

Keaton did an excellent job of providing everything we asked for. We received the car at the date promised and everything went smoothly

17 November 2017

sales

5

Mini centre looks great and I was well looked after. Loved the pastries!

17 November 2017

service

5

A very pleasant experience, for a car service. Plenty of space to park near the reception area. A friendly receptionist who knew I was arriving. Personally shown to the complimentary cafe area and invited to wander around various showrooms.

16 November 2017

service

5

done in good time. As expected.

15 November 2017

service

5

Just a very customer centred service

14 November 2017

service

5

it is easy to get through to the right department, your phones are answered quickly, the telephone team are polite and helpful (& cheerful)... great facilities .. warm welcome from the service team ... team keep you informed about progress.. perfect

14 November 2017

sales

5

Very easy process and Keaton sorted out all the paperwork and logistics - he even came in on his day off so that I could pick up the car when I wanted to

14 November 2017

service

5

I was completely satisfied.

13 November 2017

sales

5

Louis was extremely helpful and was always in regular contact to keep me up to date and informed. This made the whole process very easy.

13 November 2017

service

3

the fault has happened again

11 November 2017

sales

5

It was straight forward I managed to get my car a lot quicker than anticipated and the dealer went above and beyond to satisfy my car needs.

11 November 2017

sales

5

The process of choosing the car and completing the purchase was very smooth. I felt that nothing was too much trouble.All of the staff in the showroom were very friendly and engaging. Ben in particular was fabulous throughout

10 November 2017

sales

5

Great customer professional service

10 November 2017

sales

5

As always very professional and personal all at the same time I

10 November 2017

service

5

Car was picked up from home and returned home within times given. When part wasn't available it was arranged for me to bring car in after the weekend to have it fitted. Greeted at the door, personal service throughout, complimentary coffee etc

07 November 2017

service

4

First time at the new premises so only have the experience of the old site to compare

07 November 2017

service

5

Friendly, helpful staff and a quick high quality service

07 November 2017

service

4

Sadly my mini had not been cleaned as promised but time may have been running out.

07 November 2017

service

5

Everyone is very friendly, polite and helpful. They actually check with you what the car is in for and listen - what more could you ask for?

07 November 2017

service

4

Pleasingly, the description of my concern was accurately transcribed onto the job card after my call centre booking. The completed repair (boot lid closing and latching on the RH mechanism) is not solved but is improved.

06 November 2017

service

5

It was a positive experience from arrival to departure. Comfortable sitting area with lovely coffee. Polite staff. My car was valeted even though it was in for a minor service.

03 November 2017

sales

5

Again Ben Wakefield was very good in helping me organising having my car wrapped into the colours i wanted. He is also there now I have the countryman as answering the questions I have.

02 November 2017

service

5

Very friendly staff and straight forward booking process.

01 November 2017

service

4

Finding a slight oil leak just means something else to keep an eye on & have fixed at a later date.

31 October 2017

service

5

They think of every thing that might be a problem

31 October 2017

service

2

Been bringing my cars to you for many years-MINI & BMW. For the first time ever the experience was sub-standard; no call to advise car ready, no callback when requested, no feedback on a couple of things needing attention-not fixed. Disappointing

31 October 2017

service

5

It’s true

31 October 2017

service

5

Easy to book, seen on time and work completed swiftly

31 October 2017

service

5

Nothing could be faulted, the work was completed, no hassle, good hospitality

30 October 2017

service

5

Everyone I came into contact with represented Cotswold Mini well