Emma kept me informed at all times
Emma kept me informed at all times
Car was fixed but fuel not replaced (as told it would be) as needed to test drive it to find the problem
Despite the fact that my car was ready I was left waiting to collect the vehicle longer than I believe was necessary. I was advised that this was due to the fact that my job had been allocated to a specific technician and that she was busy st the tim
Delivered on time excellent service
Service was well managed. No notification was received for MOT expiry which meant it was very rushed
Went in to have battery replaced and ended up with a flat tyre.
The work was carried out efficiently and on time, all staff were professional, polite & courteous when added to the impressive surroundings; made a usually tedious task into quite a pleasant experience.
Joe made the whole experience easy with his helpful and patient approach, even when I was looking for non standard fittings.I never felt under any pressure to buy until I was ready to do so.The whole mini experience was a good one
Quick and efficient
Friendly and efficient staff. Very comfortable surroundings to wait in while car was serviced and MOT carried out
Car was checked over and cleaned even though there was nothing wrong.
All very easy; staff helpful and friendly; car serviced and valeted well.
Good overall service
All very easy. Booking easy. Good communication. On time
Joe Rouse worked tirelessly on my behalf. He negotiated with my insurance company to get me a full refund of the written off mini I had bought 17 weeks earlier, he arranged for the manufacture of a replica car to be built, and a courtesy car.
Very friendly and advices me all the way to the finish.
Excellent customer service
Great facilities, stafv manage expectations well
Cotswold Cheltenham fixed the problem with my rear lights as well as giving it a thorough service. I also go a tour of the garage when I collected my car, and they found me a courtesy vehicle when my car was waiting for a part for 4 days.
All was wiling to help
3 start for getting the repair wrong in the first go, but once realised, you were open and frank and fixed it the following day, so 5 starts on the 2nd go. Average I gave 4 stars
Pleasant and efficient staff - the work on my car was completed within the time they said - good feedback. Excellent facilities as I had decided to wait while the work was completed
Again because a part needed to be ordered for the next day I was left stranded in Cheltenham and no one at the garage thought to ask how I might get home!
Everything was well managed and it was a pleasurable experance
As above. I know mini to be reliable but it is the staff who promote this and give you the confidence in the product.
Brakes were changed in a timely and efficient manner
The staff are friendly, efficient and helpful
Getting booked in is a breeze with friendly knowledgeable staff. Having a curtesy car is way too if I needed one. Work is always of a high standard.
The experience in the Mini centre was excellent. Sales team was very good. Some delay in organising the correct alloys.
Efficient, friendly staff
Again, I was completely satisfied.
Got the car I wanted with top class service/experience by Richard Atkins
Didnt feel valued as a customer
The initial welcome was very poor, I was not on the list for an MOT and was made to feel unwelcome. The reception area for services is very small and un inviting, plus a couple of kids were there unsupervised on one of the two tables.
Ben went through all the information when buying the car and went through everything during the handover. Always friendly and always professional.
Cars brakes were replaced in the time they said and lots of things to do whilst I was waiting.
Kept informed of any problems and the staff are very good and professional;.
Extremely friendly staff from Skye dealing with the bookings to James on the service desk. Never had a issue with booking in both our MINIs.
Always get good service
It was a very good experience, facilities were excellent, staff very good, price for MOT was very competitive
Cotswold Cheltenham is always friendly and efficient.
Joe remained friendly and approachable during the entire process. He took the time to update me on my delivery and fully explained the car before driving away. The mini centre also allows you to enjoy your purchase with home comforts, like the cafe.
Super fast communication from a Steve, quick delivery time ... nothing was too much trouble
I can't think of a single thing that could have been better.The salesman (Ben Wakefield) was friendly, competent and honest which really made me want to buy from MINI.
The representative I dealt with was very helpful
Completely faultless service with the utmost professionalism.
My car was washed because the service took less time than they expected even though I said not to worry.
It was a very good experience in a very modern Mini Centre
The whole process was very smooth and efficient