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Customer Reviews.

sales

5

The purchase & delivery experience was very good but as mentioned in above reply, the after sales customer attention could be better.

14 August 2017

service

1

The customer service was excellent, but I was completely dissatisfied due to Cotswold breaking my mini

11 August 2017

sales

3.5

Outcome was satisfactory, although the process does take a long time and could be completed in less time.

10 August 2017

service

5

facilities are excellent

10 August 2017

service

5

As above

10 August 2017

service

4

Did not a call back when I was promised or it would have been a 10

09 August 2017

service

5

Because it was for me

09 August 2017

service

5

My part was replaced under warranty while I waited with a coffee!

09 August 2017

service

4

Service was good and report useful.

08 August 2017

sales

5

Again as above

08 August 2017

sales

5

Salesman informative but not pushy

07 August 2017

service

4

MOT, report etc all fine. Valet was a bit "cursory"

07 August 2017

service

5

It was easy to book in, i was very impressed with the friendly courteous service I received and as an unexpected bonus of a lift back to town. I was fully informed when my car was ready for collection. Excellent service.

07 August 2017

service

5

Very nice show rooms and friendly staff

06 August 2017

service

5

Everything I asked was done to a high standard

04 August 2017

service

4

Friendly and informed staff .

03 August 2017

service

5

Customer service Quality of work You please be so kind thank a member of staff at your staff Steve Bill Who took his time to give us a site tour And as always got Time for us.

03 August 2017

service

5

Friendly helpful staff

02 August 2017

service

5

As above

01 August 2017

service

5

The staff are always friendly and efficient.

01 August 2017

service

5

Everything was completed as arranged

01 August 2017

service

4

Generally very prompt and efficient service

01 August 2017

service

4

I was reminded of my MOT by phone, a message was left but the date was wrong. I rang to arrange a service and MOT. The lady I spoke to to make the arrangements was helpful and knowledgeable and answered all my questions. day of service all good too.

01 August 2017

service

5

Their attention to detail & customer satisfaction is 100%.

01 August 2017

service

5

It's a stress free experience

29 July 2017

service

4

Not sure if engine cover was fitted fully after inspection. As it fell off week later. I couldn't prove that I didn't hit anything. So was still charged for replacement part and labour. ( was charged cheapest price for part)!

29 July 2017

service

5

Excellent staff

28 July 2017

service

5

All done no hassles plenty of text reminders. All of that is good

28 July 2017

sales

5

No serious issues except continuity of person responsible for our purchase changed 3 times

27 July 2017

service

5

The staff were friendly and efficient

26 July 2017

service

5

Good service, helpful team.

25 July 2017

service

5

As above

25 July 2017

service

5

Polite, courteous and friendly team - Lewis was exceptionally helpful :)

25 July 2017

service

5

Everyone I spoke to was very friendly and helpful

25 July 2017

service

5

Easy to book. Text reminder received. Greeted on time. Kept up to date during service & well looked after

24 July 2017

sales

5

Everything was very quick and easy and no problems occurred during the purchase/delivery

24 July 2017

service

5

Great experience

23 July 2017

sales

5

Transparent process. Kept me informed of dates. Exceptional quality of showroom and handover process.

23 July 2017

sales

1

Poor luck of communication

23 July 2017

sales

5

Great service and attention to detail

22 July 2017

service

5

On arrival was told it would take 1.5 hours which was exactly the time it took. No additional nasty surprises and they looked into a suspected problem

22 July 2017

service

5

Service completed quickly, car was cleaned!

22 July 2017

service

5

Friendly , all things covered .

21 July 2017

service

5

Excellent service

21 July 2017

service

5

Quick, professional, superb!

20 July 2017

service

5

Very well received. Staff very obliging.

20 July 2017

sales

5

yes they was great and not pushes

20 July 2017

service

4

The car was serviced well and in good time - Quite expensive though compared to other places. Staff were really helpful and informative

19 July 2017

service

2.5

we were told it would take 1 hour for my car to be in the garage so we said we were happy to wait, however we were sat waiting for almost 3 hours and this was because they decided to service my car without telling or asking me if I has time to wait.

18 July 2017

service

2

Oh dear! I felt like a mini owner trespassing in a BMW garage. No Mini person on service check in. Mini sales squashed into a corner. Looks forgotten and unloved. Split onto 2 floors. Such an opportunity with a new build! What a shame.