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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
262 ratings and 189 comments received in the last 90 days.
07 September 2025
Zak was extremely helpful, courteous, and knowledgeable It was a pleasure from start to finish and I know if I needed any help I could just contact them and someone would assist with my enquiry
05 September 2025
Wonderful experience
28 August 2025
Exceptional service from Elliott. He was extremely easy to talk to and thoroughly explained any queries i had. I was impressed with the personal video emails as a courtesy followup after I purchased my car.
27 August 2025
Completely satisfied with the whole process.
24 August 2025
The service was first class and extremely helpful
19 August 2025
Excellent service, staff bent over backwards to make the process work well and my buying experience an exciting one.
13 August 2025
Elliot and Emily provided great customer service, they answered all my questions, talked through all the different options, they were helpful, friendly and generally lovely to deal with.
12 August 2025
Because Leigh was super helpful
06 August 2025
Fautless
04 August 2025
Very disappointing that the car roof was damaged in transit to the mini centre which was only noticed prior to collection. Leigh has managed this with Paul from the bodywork shop, both have apologised, given explanations and communicated effectively.
03 August 2025
Nothing was to much trouble
03 August 2025
Customer service above and beyond
31 July 2025
They looked after me and made me feel special.
30 July 2025
I'm very happy with the service I received from the staff and the manager. I collected the car and had a great handover.
30 July 2025
Would never of thought I'd buy 2 new cars in 12 months- that's testament to the team at Cotswold
29 July 2025
Kate the young lady who was our point of contact was excellent. No pressure and answered all our questions and more. Explained the cars performance, equipment and extras in detail. When we collected the car Kate went through everything in detail.
27 July 2025
Excellent service from both Keiran and Zak, answered all my questions really quickly and offered ongoing support.
26 July 2025
We were given complete assistance and treated as if we were very special to Mini. Nothing was too much trouble on all our visits to the showroom and there was no attempt to sell us anything just honest infomeation about a premium product.
26 July 2025
My new Mini is fabulous. I always feel looked after and valued as a customer
22 July 2025
Attention to detail
22 July 2025
Joe was great
17 July 2025
Fast, efficient service
15 July 2025
Always complete satisfaction
13 July 2025
My Mini JCW Electric arrived 3 weeks before the estimated date, overall pleased with the service provided. Handover with the team was amazing.
11 July 2025
Joe Coles was the star of the show
11 July 2025
very professional
11 July 2025
Loved the experience
10 July 2025
Excellent service provided by Leigh Worth.
10 July 2025
Communication was easy mainly via email and occasional phonecalls.
10 July 2025
Sam in Cheltenham was absolutely brilliant from start to finish..I sat in chair drinking coffee and she done all the work,nothing any trouble at all,easy to talk too and made me feel special..Thankyou Sam ??
08 July 2025
Joe Coles provided excellent customer service. The whole transaction from purchase to delivery was great.
08 July 2025
No issues with either ordering or delivery of my car. There was a bit of wait for my car but it was delivered as predicted
07 July 2025
The process was straight forward.
04 July 2025
Advice and assistance received with purchase process. Handover date agreed when MINI ordered. Handover and demonstration of features very thorough.
03 July 2025
The whole team were just fantastic from start to finish. Tom the sales manager made me feel so comfortable. The complimentary coffees were a bonus too!
03 July 2025
It was a brilliant experience. the whole team are fabulous and really know what they are doing
02 July 2025
Kieren was excellent in his explanation of the mini and could not have done more to make us feel a truly valued customer.
26 June 2025
The Cheltenham MINI site is lovely, and the staff are always friendly.
22 June 2025
Jess did a great job
20 June 2025
We were looked after extremely well.
18 June 2025
Luke Bridgman was very couteous and was able to provide satisfactory answers to all my questions
14 June 2025
Kieren Bromham made the whole process run smoothly and Zac Bosely, the Sales Executive was extremely knowledgeable and helpful. The Dealership delivered a hospitable and welcoming environment.
07 September 2025
Problems resolved promptly and efficiently.
07 September 2025
am Goddard was excellent - patient, knowledgeable, professional and dedicated.
06 September 2025
Work completed efficently and kept informed of progress
06 September 2025
Great service and the cafe helps while waiting.
06 September 2025
As indicated above everything OK.
05 September 2025
Perfect
04 September 2025
We had the pleasure of the dealing with Katerina Kryskova throughout. Kate is terrific
02 September 2025
Staff and service is always professional and polite
02 September 2025
Donna had offered a discount for requesting that more than one tyre should be replaced. I could not see that clearly shown on the receipt. I questioned this by email when I got home which is where I noticed it. I do not think I received a reply?
01 September 2025
Car was dealt with promptly and we were kept informed of progress.
29 August 2025
The recall on my car was hassle free and completed on time
29 August 2025
The service was second to none - NONE. Nothing was too much trouble, in fact the team were more pro-active than reactive in providing with the absolute best service they could - awesome.
28 August 2025
Service received very good, prices for service a little expensive
27 August 2025
Donna was very friendly.
27 August 2025
Issuer with Vehicle health Check that did not pick up damage to tyre. Taken up with service department and resolved.
26 August 2025
The job was completed on time and the free "health" check was very helpful to plan future work on the car.
26 August 2025
We were well catered for.
26 August 2025
Tyre pressure problem
25 August 2025
Informative and I always feel in safe hands at Cheltenham
25 August 2025
As above
25 August 2025
Apart from lack of communication everything else was fine.
24 August 2025
From the moment Lewis Moore rang to confirm my Mini Cooper's service, to when I collected the vehicle, he ensured that I was fully cognisant of the results of the service and understood the technical aspects. He was courteous and thoughtful.
24 August 2025
Polite and proceded as advised
23 August 2025
This experience was completely satisfactory.
22 August 2025
As above
21 August 2025
Very good service
20 August 2025
Great
19 August 2025
Donna is lovely and kind.
19 August 2025
Good value for money
18 August 2025
Same as above
17 August 2025
I would have given 5 stars but I had to wait around for some time because all customer service advisors were all busy.
17 August 2025
I needed my tyres pumped. I asked for a free health check and wash which was done.
17 August 2025
Very easy experience
17 August 2025
Lewis was very helpful, listened to my concerns and put my mind completely at ease. he also kept me informed at every stage. Fantastic and thorough.
16 August 2025
Great experience. Staff were polite, complimentary drinks were a bonus on an extremely hot day.
15 August 2025
Did exactly what needed doing
14 August 2025
Polite, informative, courteous, very happy with the interaction.
13 August 2025
All of my expectations and noted things to look at were dealt with, the only reason this is a 4-star is down to what is and isn't covered under
13 August 2025
Sam and everyone at Cotswold Cheltenham were great!
12 August 2025
Fixed an intermittent fault covered by a one year warranty , Found something else and repaired also which was unknown to me . Thank you
12 August 2025
I was kept informed at all times and my service rep was easy to deal with
12 August 2025
Easy to book. Ran to time. Excellent customer service form Lewis who went above and beyond
12 August 2025
Dealt with Lewis who was very good, polite and good humoured and clear with his communications.
12 August 2025
Very efficient, vehicle cleaned to a good standard.
11 August 2025
Took longer than expected and had to chase for update, but service desk were on the case and advised us to attend as vehicle would be ready
10 August 2025
Friendly and helpful staff
08 August 2025
All very smooth and was reassured throughout the process. Felt like I was valued.
08 August 2025
Excellent service
06 August 2025
Great, supportive service!
06 August 2025
They did a great job with my service
04 August 2025
Specific
04 August 2025
Was fixed in the end and was happy with the fix
04 August 2025
Very fast, quick and efficient very professional attitude. Love it
04 August 2025
Service by staff is always polite and i understand them.
03 August 2025
All went according to plan, no hitches.
02 August 2025
Had a problem with the roof blind which was rectified without any fuss and when there was a slight overrun with the finish time I was informed immediately thereby minimising any disruption to myself and my plans.
02 August 2025
Good service, appealing dealership.
02 August 2025
Well looked after particularly by Harry
02 August 2025
Very Happy
01 August 2025
The problem my car has has not been rectified yet so needs to be booked back in
31 July 2025
Good communication
31 July 2025
Efficient, friendly and professional
31 July 2025
The price was fair, waiting time was good and the refreshments were much appreciated.
30 July 2025
Did as I expected
30 July 2025
As above
30 July 2025
Good customer service and communication 2year old car so expected service to cost less
30 July 2025
as above service given by Dale and Joe was excellent
30 July 2025
Service Carried out quickly. Shame no VHC video was sent have you stopped offering this?
30 July 2025
Friendly & efficient
30 July 2025
Very expensive
30 July 2025
Slightly crowded at the Mini reception point, not the best of areas to either sit or stand and wait to be served. There seemed to be various people waiting to be booked-in and only one [or two] service desks manned.
29 July 2025
Cotswold Cheltenham are the best mini dealership that I have purchased a car from and I am now driving my 5th mini.
28 July 2025
Very good customer service, you get updates regularly and notified of any other problems found. Cleaning the car is a great bonus.
26 July 2025
Helpful service
24 July 2025
As above We have had to book the car back in to get fixed I also had to hand the issue over to my husband to manage with you because you were stressing me out too much
24 July 2025
Always punctual, professional and courteous. Keep one informed of what's happening and give sensible advice.
23 July 2025
Professional
22 July 2025
I had a very poor experience with Sytner BMW at Warwick. Cotswold Cheltenham are so much better. They are great.
22 July 2025
MOT was missed by technicians. They only did service. Had to wait for MOT. Sorted by Donna.
21 July 2025
They listened to me and were able to check out something for me in addition to the recall issue.
21 July 2025
4 hours to fit a replacement door handle, booked in for a 2 hour slot while I waited.
20 July 2025
I was immediately welcomed and directed to Tom who was to direct my car's service, he had my details and we arranged he would contact me as soon as the car was ready for collection. I
19 July 2025
I appreciate the nice place to wait and the free coffee
19 July 2025
I had a problem with charging my PHEV Countryman. Problem resolved, gave car an inspection, complimentary wash and no charge! Excellent customer service
19 July 2025
Impossible communications.
19 July 2025
Expertly handled
18 July 2025
Staff were helpful but I was given incorrect information initially about provision of a locking wheel nut and had to wait 30 minutes for my car to be handed back to me
18 July 2025
Very helpful
16 July 2025
Fast and efficient process Car was delivered 4 weeks early
16 July 2025
I was given a choice on time to bring the car in for service.
15 July 2025
After service was done no explanation was given of what was done or what was needed, again when i asked the price for further work it was pointed to rather than being told
15 July 2025
Proactive bookings, excellent facility at Cheltenham, video diagnosis is really helpful
14 July 2025
Fast, efficient good value
13 July 2025
I had a couple of issues with my Mini which were resolved satisfactorily
13 July 2025
All work was shown in service video sent to my phone on completion.
13 July 2025
Excellent service in the true sense, over and above.
12 July 2025
Tom
11 July 2025
Everything was done to the time estimated. Nice friendly staff.
10 July 2025
As always my car is returned with extra care and looking like a show room sparkling car.
10 July 2025
Experience with welcoming knowledge
10 July 2025
It's a pleasure and delight to visit what must be the best showroom in the Cotswolds. Excellent coffee and pastries were served in a wonderful and comfortable atrium, whilst the car servicing was carried out to the highest standards. First class!
10 July 2025
Given for reasons mention but you are pricey - double the cost of Halfords but more reliable
09 July 2025
You keep me well informed of what needs doing to my car
09 July 2025
Joe Coles the Salesman was a great guy who went the extra mile...
08 July 2025
Quick and easy
08 July 2025
Reasons above
07 July 2025
Fitted the work in very quickly and completed it all in a timely manner. Excellent communication and updates too!
06 July 2025
Polite pleasant staff; a 2 hour wait was I thought a bit excessive for an MOT and vehicle wash (and not a particularly good one to be honest).
06 July 2025
A lot of confusion leading up to day the work was done. Specific conversation with Service team weeks in advance to book new alloy + respraying, only to be told the week before that Mini Cheltenham did not do resprays. So work had to be cancelled.
05 July 2025
Quick and efficient staff
05 July 2025
Excellent customer service. Provided helpful video report.
04 July 2025
excellent throughout
03 July 2025
Always a brilliant service experience at Cotswold. The Service Team are very professional, technically excellent and offer an high level of customer service.
03 July 2025
All the work was completed to a high standard and the Service Department kept me apprised of progress.
03 July 2025
We were kept well informed about the service. And the complimentary clean of the Mini inside and out was ( as is usual) exceptional. This high quality of service much appreciated. It keeps me loyal to Mini.
02 July 2025
A professional and well organised experience.
01 July 2025
easy to d/w on the phone / in person, at reception, without exception
01 July 2025
Everything was good except the four-hour wait
30 June 2025
Solid service not sure they could have done much more!!
30 June 2025
Excellent comms. Work done efficiently and quickly.
30 June 2025
Good service
28 June 2025
I felt very confident in dealing with Alice Sparks. The only issue was that I had to wait about 20 minutes before the car was ready for collection. But that wasn't a significant issue for me.
27 June 2025
Ed was excellent. He was friendly, helpful and kept us well informed throughout the process.
26 June 2025
Customer focused and understood the issues and resolved them quickly.
25 June 2025
They keep you informed on how your car is doing.
25 June 2025
Tom was polite and efficient both on drop off and collection . The mechanic sent a VT explaining what was happening.
24 June 2025
Kept me informed of their findings.
24 June 2025
Everyone was very friendly and always easy to deal with.
23 June 2025
All great just expensive
23 June 2025
Always satisfied with the work done
23 June 2025
Although I paid for interior and exterior clean for some reason my boot was completely ignored and not cleaned so am guessing not even opened
23 June 2025
All good
23 June 2025
My mini was days from being 3 years old and your 20% off repairs. Brake pads were recommended at mot. I was told I had been given a discount, it would have been good to see this on the invoice. I would have been have been happy to come back later
23 June 2025
Perfect :)
22 June 2025
Very informative all through the service process.
22 June 2025
Excellent job
21 June 2025
Great reception and service completed in good time while I waited.
19 June 2025
Always feel listened to and my silly questions (as no idea on car mechanics) are not laughed at!
19 June 2025
Apart from a one day delay in being able to take my car in from what was booked some weeks ago, the work was well dealt with and the loan car available.
18 June 2025
As expected.
17 June 2025
Reliable and honest.
16 June 2025
Always a great experience with Cotswold.
16 June 2025
Our Mini was repaired under recall with nothing to pay for the intervention, nevertheless, we were given the best service and attention as any full paying customer.
16 June 2025
See above I know you always pay more at a dealership for a service, but I was really unimpressed with my first experience of having a car serviced here. I'll need a good reason to return.
16 June 2025
Communication good showing what was needed and done.
15 June 2025
Work done within the quoted time.
07 September 2025
Friendly staff at cotswold, always had great service, which is why we keep coming back! Easy and efficient order through to handover.