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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
283 ratings and 200 comments received in the last 90 days.
07 October 2025
Their customer service is exemplary.
06 October 2025
first class service, you always feel so valued as a customer.
03 October 2025
Samantha at Cotswold mini provided an excellent service
03 October 2025
Always customer focussed and very professional
01 October 2025
Only given 3 because of the above problems and the car had not been cleaned properly. Ed the salesman was excellent but even he was embarrassed by this.
01 October 2025
Joe Coles provided excellent customer service. He went above and beyond.
29 September 2025
I'd bought the previous car from Luke at this garage and went back as it was a good experience. He was really polite and helpful and gave one of the best handovers I have ever had with a car purchase.
29 September 2025
yes the dealership is very pleasant and relaxed place with helpful staff
26 September 2025
Very efficient, friendly and a feeling of trust
25 September 2025
Luke was very helpful and knowledgeable.
23 September 2025
Zac was very knowlegable, polite and friendly
21 September 2025
Excellent communication from Katerina, followed up our queries quickly, very easy to deal with.
19 September 2025
Extremely satisfied Joe Coles made everything very easy
09 September 2025
They got it to us in great time
09 September 2025
Very attentive and keen to ensure an excellent experience
08 September 2025
Great, very welcoming and relaxed with saff very attentive to the customers around the centre.
07 September 2025
Friendly staff at cotswold, always had great service, which is why we keep coming back! Easy and efficient order through to handover.
07 September 2025
Zak was extremely helpful, courteous, and knowledgeable It was a pleasure from start to finish and I know if I needed any help I could just contact them and someone would assist with my enquiry
05 September 2025
Wonderful experience
28 August 2025
Exceptional service from Elliott. He was extremely easy to talk to and thoroughly explained any queries i had. I was impressed with the personal video emails as a courtesy followup after I purchased my car.
27 August 2025
Completely satisfied with the whole process.
24 August 2025
The service was first class and extremely helpful
19 August 2025
Excellent service, staff bent over backwards to make the process work well and my buying experience an exciting one.
13 August 2025
Elliot and Emily provided great customer service, they answered all my questions, talked through all the different options, they were helpful, friendly and generally lovely to deal with.
12 August 2025
Because Leigh was super helpful
06 August 2025
Fautless
04 August 2025
Very disappointing that the car roof was damaged in transit to the mini centre which was only noticed prior to collection. Leigh has managed this with Paul from the bodywork shop, both have apologised, given explanations and communicated effectively.
03 August 2025
Nothing was to much trouble
03 August 2025
Customer service above and beyond
31 July 2025
They looked after me and made me feel special.
30 July 2025
Would never of thought I'd buy 2 new cars in 12 months- that's testament to the team at Cotswold
30 July 2025
I'm very happy with the service I received from the staff and the manager. I collected the car and had a great handover.
29 July 2025
Kate the young lady who was our point of contact was excellent. No pressure and answered all our questions and more. Explained the cars performance, equipment and extras in detail. When we collected the car Kate went through everything in detail.
27 July 2025
Excellent service from both Keiran and Zak, answered all my questions really quickly and offered ongoing support.
26 July 2025
My new Mini is fabulous. I always feel looked after and valued as a customer
26 July 2025
We were given complete assistance and treated as if we were very special to Mini. Nothing was too much trouble on all our visits to the showroom and there was no attempt to sell us anything just honest infomeation about a premium product.
22 July 2025
Attention to detail
22 July 2025
Joe was great
17 July 2025
Fast, efficient service
09 October 2025
Efficient
09 October 2025
Everything ran smoothly
09 October 2025
Car running smoothly. Vehicle check video very helpful.
09 October 2025
Just a very easy stress free experience
08 October 2025
Very satisfied
08 October 2025
Outstanding service consultant, Lewis Moore. Made the service experience faultless
08 October 2025
Customer service and delivery is first rate
07 October 2025
Everyone at Cotswold is helpful and focused on getting things sorted efficiently
07 October 2025
Efficient
07 October 2025
as above
07 October 2025
Lewis went out of his way to be particularly helpful, during what was a very difficult time for my family. He arranged for the the tail light fixed in addition to the other issues which needed fixing to prevent me the additional stress of Tewkesbury
07 October 2025
The staff were friendly and helpful. I was kept informed as to what was going on. Everything was dealt with as arranged.
06 October 2025
My car has been thoroughly checked over and I received a video health check.
06 October 2025
Donna was amazing to deal with
04 October 2025
Professional and extremely helpful. Nothing is too much trouble
04 October 2025
Brilliant service
04 October 2025
Service was done quickly and efficiently. Coffee bar waiting area very comfortable
04 October 2025
Very satisfied
03 October 2025
Highly satisfied. Luke & Tom we're brilliant.
02 October 2025
Because you told me the MOT would take an hour when, on the day had to wait more than two hours so I was late all day and rushed
02 October 2025
I had a drink and a browse around the showrooms while a was waiting for my vehicle and all the different members of staff that I spoke to were very helpful and informative.
01 October 2025
I would have given you 5 but there was a delay with a specific spare part that needed to come by a specific date. Which means I need to take my car back to you at a later date.
30 September 2025
5 star service ??
29 September 2025
For reasons given
29 September 2025
As above
28 September 2025
The car told us what was needed and Cotswold did the job - and had the vehicle ready to suit our needs.
28 September 2025
They did what was asked of them in a timely fashion.
28 September 2025
Because the staff we're curtious, respectful and helpful. Good a letting me know how the service was going and advise. Thank you ??
27 September 2025
Friendly and efficient
27 September 2025
The car received a health check and it felt like a little up selling. Do not think the work is as urgent as indicated.
26 September 2025
Really helpful and quick to resolve issue
25 September 2025
Efficient
25 September 2025
Nice showroom and facilities.
25 September 2025
Very
24 September 2025
loca; friendlt team
23 September 2025
Flagged potential issue (no fault with my vehicle) and resolved quickly. Peace of mind.
23 September 2025
Excellent service friendly courteous staff
23 September 2025
Very helpful
22 September 2025
Efficient and on time. Under quote
21 September 2025
Thoroughly pleasant dealing with Cotswold
21 September 2025
Nothing to improve on
20 September 2025
Well, I have been a customer for about 13 years.
19 September 2025
Felt looked after
19 September 2025
The service is very good
19 September 2025
Good service
18 September 2025
Straight forward
17 September 2025
Good service
16 September 2025
I was satisfied with the service and the courtesy car all worked fine.
16 September 2025
Lewis handled my service well; looking in to costs etc for me.
16 September 2025
It took a little longer to complete the work than expected but I was kept updated.
15 September 2025
As above
15 September 2025
Service was 2 hours. Exactly as promised
15 September 2025
A bit of hanging around and no where to park vehicle - had to leave it with hazards on and go in and tell someone. Maybe reserve spaces for customers coming in
14 September 2025
Generally a good experience
14 September 2025
Perfect service!
14 September 2025
Easy booking , Knowledgeable service technician, while you wait MOT service , refreshments and comfortable seating area . kept informed of progress.
14 September 2025
All good
13 September 2025
Helpful, informative and polite throughout
13 September 2025
Very pleased all round
12 September 2025
They did the recall.....I presume that was done correctly
11 September 2025
Again Joe was amazing
10 September 2025
Polite staff, very comfortable surrounding to wait in.
09 September 2025
Did what they said they would and on time
09 September 2025
Access flaps of the cars under tray not rescured - very unusual for this to happen. Generally receive excellent service.
09 September 2025
Everything was completed as requested, but I booked a while you wait appointment and the time taken to process the paperwork at the end is way too long, it needs to be fast tracked. Had to wait an extra hour, not good enough !
09 September 2025
As above
08 September 2025
Ran to time and a nice place to wait
08 September 2025
I was promised a while I wait appointment that said 1 hour. 1 1/2 hours if they had to do anything. Mine took over 2 hours
08 September 2025
All the staff were courteous and accommodating. The service was carried out efficiently and I appreciated a mini video sent to my phone. Also, appreciated the complimentary car wash and clean.
08 September 2025
Always professional and courteous
07 September 2025
am Goddard was excellent - patient, knowledgeable, professional and dedicated.
07 September 2025
Problems resolved promptly and efficiently.
06 September 2025
As indicated above everything OK.
06 September 2025
Great service and the cafe helps while waiting.
06 September 2025
Work completed efficently and kept informed of progress
05 September 2025
Perfect
04 September 2025
We had the pleasure of the dealing with Katerina Kryskova throughout. Kate is terrific
02 September 2025
Staff and service is always professional and polite
02 September 2025
Donna had offered a discount for requesting that more than one tyre should be replaced. I could not see that clearly shown on the receipt. I questioned this by email when I got home which is where I noticed it. I do not think I received a reply?
01 September 2025
Car was dealt with promptly and we were kept informed of progress.
29 August 2025
The recall on my car was hassle free and completed on time
29 August 2025
The service was second to none - NONE. Nothing was too much trouble, in fact the team were more pro-active than reactive in providing with the absolute best service they could - awesome.
28 August 2025
Service received very good, prices for service a little expensive
27 August 2025
Donna was very friendly.
27 August 2025
Issuer with Vehicle health Check that did not pick up damage to tyre. Taken up with service department and resolved.
26 August 2025
We were well catered for.
26 August 2025
Tyre pressure problem
26 August 2025
The job was completed on time and the free "health" check was very helpful to plan future work on the car.
25 August 2025
Apart from lack of communication everything else was fine.
25 August 2025
As above
25 August 2025
Informative and I always feel in safe hands at Cheltenham
24 August 2025
From the moment Lewis Moore rang to confirm my Mini Cooper's service, to when I collected the vehicle, he ensured that I was fully cognisant of the results of the service and understood the technical aspects. He was courteous and thoughtful.
24 August 2025
Polite and proceded as advised
23 August 2025
This experience was completely satisfactory.
22 August 2025
As above
21 August 2025
Very good service
20 August 2025
Great
19 August 2025
Good value for money
19 August 2025
Donna is lovely and kind.
18 August 2025
Same as above
17 August 2025
I would have given 5 stars but I had to wait around for some time because all customer service advisors were all busy.
17 August 2025
Lewis was very helpful, listened to my concerns and put my mind completely at ease. he also kept me informed at every stage. Fantastic and thorough.
17 August 2025
I needed my tyres pumped. I asked for a free health check and wash which was done.
17 August 2025
Very easy experience
16 August 2025
Great experience. Staff were polite, complimentary drinks were a bonus on an extremely hot day.
15 August 2025
Did exactly what needed doing
14 August 2025
Polite, informative, courteous, very happy with the interaction.
13 August 2025
Sam and everyone at Cotswold Cheltenham were great!
13 August 2025
All of my expectations and noted things to look at were dealt with, the only reason this is a 4-star is down to what is and isn't covered under
12 August 2025
Dealt with Lewis who was very good, polite and good humoured and clear with his communications.
12 August 2025
Easy to book. Ran to time. Excellent customer service form Lewis who went above and beyond
12 August 2025
Very efficient, vehicle cleaned to a good standard.
12 August 2025
Fixed an intermittent fault covered by a one year warranty , Found something else and repaired also which was unknown to me . Thank you
12 August 2025
I was kept informed at all times and my service rep was easy to deal with
11 August 2025
Took longer than expected and had to chase for update, but service desk were on the case and advised us to attend as vehicle would be ready
10 August 2025
Friendly and helpful staff
08 August 2025
All very smooth and was reassured throughout the process. Felt like I was valued.
08 August 2025
Excellent service
06 August 2025
They did a great job with my service
06 August 2025
Great, supportive service!
04 August 2025
Was fixed in the end and was happy with the fix
04 August 2025
Specific
04 August 2025
Service by staff is always polite and i understand them.
04 August 2025
Very fast, quick and efficient very professional attitude. Love it
03 August 2025
All went according to plan, no hitches.
02 August 2025
Very Happy
02 August 2025
Good service, appealing dealership.
02 August 2025
Had a problem with the roof blind which was rectified without any fuss and when there was a slight overrun with the finish time I was informed immediately thereby minimising any disruption to myself and my plans.
02 August 2025
Well looked after particularly by Harry
01 August 2025
The problem my car has has not been rectified yet so needs to be booked back in
31 July 2025
The price was fair, waiting time was good and the refreshments were much appreciated.
31 July 2025
Good communication
31 July 2025
Efficient, friendly and professional
30 July 2025
Very expensive
30 July 2025
Slightly crowded at the Mini reception point, not the best of areas to either sit or stand and wait to be served. There seemed to be various people waiting to be booked-in and only one [or two] service desks manned.
30 July 2025
Service Carried out quickly. Shame no VHC video was sent have you stopped offering this?
30 July 2025
Friendly & efficient
30 July 2025
As above
30 July 2025
Did as I expected
30 July 2025
Good customer service and communication 2year old car so expected service to cost less
30 July 2025
as above service given by Dale and Joe was excellent
29 July 2025
Cotswold Cheltenham are the best mini dealership that I have purchased a car from and I am now driving my 5th mini.
28 July 2025
Very good customer service, you get updates regularly and notified of any other problems found. Cleaning the car is a great bonus.
26 July 2025
Helpful service
24 July 2025
As above We have had to book the car back in to get fixed I also had to hand the issue over to my husband to manage with you because you were stressing me out too much
24 July 2025
Always punctual, professional and courteous. Keep one informed of what's happening and give sensible advice.
23 July 2025
Professional
22 July 2025
I had a very poor experience with Sytner BMW at Warwick. Cotswold Cheltenham are so much better. They are great.
22 July 2025
MOT was missed by technicians. They only did service. Had to wait for MOT. Sorted by Donna.
21 July 2025
They listened to me and were able to check out something for me in addition to the recall issue.
21 July 2025
4 hours to fit a replacement door handle, booked in for a 2 hour slot while I waited.
20 July 2025
I was immediately welcomed and directed to Tom who was to direct my car's service, he had my details and we arranged he would contact me as soon as the car was ready for collection. I
19 July 2025
I had a problem with charging my PHEV Countryman. Problem resolved, gave car an inspection, complimentary wash and no charge! Excellent customer service
19 July 2025
I appreciate the nice place to wait and the free coffee
19 July 2025
Expertly handled
19 July 2025
Impossible communications.
18 July 2025
Very helpful
18 July 2025
Staff were helpful but I was given incorrect information initially about provision of a locking wheel nut and had to wait 30 minutes for my car to be handed back to me
16 July 2025
Fast and efficient process Car was delivered 4 weeks early
16 July 2025
I was given a choice on time to bring the car in for service.
09 October 2025
Listened to what was required financially. Love the big reveal, the time taken to explain how it all works and the drive out of the showroom is fantastic