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OUR CUSTOMER REVIEWS
SERVICE
4.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
293 ratings and 205 comments received in the last 90 days.
21 April 2025
Wonderful service from. Kate
20 April 2025
Some delay on feed back
18 April 2025
we are not local to Mini Cotswold and original enquiry was for used car. Ed Aston at the dealership was exceptionally helpful and ended up buying new through him.
18 April 2025
This all stems from the interaction I hate with Kate, the only downside is that the centre doesn't allow for easy mobile connection which made the signing process very elongated
12 April 2025
Extremely good service - helpful and efficient
02 April 2025
Excellent, plenty of time taken to get everything in place and run through the functions on the car.
02 April 2025
Responsive and helpful
01 April 2025
Efficient
01 April 2025
The salesperson, Katerina, was wonderful. She made the whole process, from purchase to delivery an exciting and positive experience.
01 April 2025
I was kept informed throughout the process. Kat was very helpful, friendly and jovial. Made the whole process relaxed and easy. The flowers for my wife was unexpected and a very nice touch.
01 April 2025
Friendly and efficient service
25 March 2025
Awesome experience from start to finish, really felt like the customer comes first.
22 March 2025
All staff were polite and welcoming and Luke has that ability to make you feel special when dealing with him face to face
20 March 2025
I honestly can't fault Cotswold, the dealership is immaculate with fantastic facilities, a great range of vehicles on display and helpful available staff for any questions.
20 March 2025
Ed was excellent very patient and answered all my questions and sorted afew technical things out in the car before handing over
18 March 2025
The team dealt with the timing of the manufacture very well, managed our expectations and made thye financing very straightforward.
18 March 2025
Great service from Joe Coles. Very Knowledgeable and extremely helpful.
17 March 2025
.
13 March 2025
Because all the details on delivery date explain to us by Josh were accurate
11 March 2025
.
10 March 2025
Emily was very knowledgeable and extremely patient with me. The showroom was so impressive, we had a good look around at all the cars.
10 March 2025
Very Good customer service - prompt reply to any query and updated regularly on delivery progress
10 March 2025
Very pleased, great experience picking the new car up.
08 March 2025
Nice show room, nice cafe area.
07 March 2025
Joe Coles looked after me from start to finish. Nothing was too much trouble. I really hope that he is still there in three years time when I change cars again.
06 March 2025
Kept informed.
06 March 2025
Just easy and informative
05 March 2025
Knowledgable staff that assisted with queries efficiently
05 March 2025
All helpful on time can't do enough for you
05 March 2025
Again, Samantha Barclay, so knowledgeable about the products
05 March 2025
Purchase was easy. I was able to collect my car on the day I wanted.
05 March 2025
If i could award eleven out of ten, i would. A massive credit to Leigh Worth at Cotswold Mini
04 March 2025
As above. Really friendly, lovely cafe. Lovely to my parents who I needed the 5 door car for
25 February 2025
Delivery time was accurate
23 February 2025
Katerina Kryskova went over and beyond to help me with my car choice. From showing restraint by not cold calling me when she knew I wasnt in a position to purchase to picking me up from home in order to collect my car
18 February 2025
Amazing Sam
17 February 2025
Leigh Worth was the most helpful and went out of his way with everything - I can't thank him enough. I was so grateful for all his help, he is an asset to Cotswolds Mini
11 February 2025
I could not fault the service and individual care the team gave
10 February 2025
Even though there was a problem with my new vehicle, I was kept informed and the problem was resolved quickly
09 February 2025
Nice environment to be within. Friendly staff.
02 February 2025
Very attentive, patient, knowledgable sales exec who helped us to get exactly what we were looking for.
02 February 2025
Loved the way the car was handed over was so special :-)
01 February 2025
Emily and Sam worked with us, answered any of our questions and were knowledgeable of the options. Having previously purchased a hatch from them, they knew what were our must haves
22 April 2025
Good service
22 April 2025
I had expected to sit and wait longer. I live 1.5 hours away from the service place.
22 April 2025
Smooth running
21 April 2025
To get 5 stars I would expect to receive more information about payment/service plans.
21 April 2025
I was very happy with the customer service,
21 April 2025
My service administrator Evie Eaton kept me informed throughout.
21 April 2025
N/A
21 April 2025
Very helpful and competent
20 April 2025
Efficient, friendly,
19 April 2025
MOT was done in a timely manner. However I did need a return visit to correct the mileage logged on the MOT certificate.
18 April 2025
V good
17 April 2025
Everything was simple and straightforward, completed in a timely fashion and marked down. Pre-checks by connecting with the car made things much easier.
15 April 2025
All staff were friendly and helpful, nice environment to wait and I was happy with the work
15 April 2025
The work was done in a timely manner and I was kept informed of what was happening. Customer experience generally outstanding.
14 April 2025
Zak was extremely approachable with a very professional attitude, a credit to mini ??
14 April 2025
Good communication by staff throughout
13 April 2025
Even washed my car. Curtesy car was waiting for me and I was expected on arrival. Seamless service
13 April 2025
Very efficient
13 April 2025
Trying to capitalise on selling stuff not needed when car has free servicing
12 April 2025
Excellent customer service
11 April 2025
Really good knowledge and experience
10 April 2025
No complaints
09 April 2025
I drove away confident of another year's driving safely.
07 April 2025
The very best service all round.
06 April 2025
Very helpful
06 April 2025
Staff polite and helpful and friendly.
05 April 2025
Video to explain the car status, fast service car washed too
02 April 2025
Trim knocked off so awaiting a replacement
02 April 2025
because I had no issues
02 April 2025
Did as they said
02 April 2025
Kept updated on problems and time to complete work
01 April 2025
Car passed MOT with no issue. Comfortable waiting area.
01 April 2025
Job completed as expected. Car nice and clean on return and a couple of free merchandise items very nice touch thank you.
01 April 2025
Kept informed throughout, everyone friendly. Very easy to navigate the process. Fabulous service centre environment
01 April 2025
Friendly and efficient service.
31 March 2025
As above
31 March 2025
My car was booked in for a recall for MOT for a whole day, to have the rear number plate lights replaced. I live 37 miles from Cheltenham and fortunately the staff re arranged the appointment to a Waiting for work to be carried out .... thank you.
30 March 2025
Service department agent very good. But all I had done was the software recall yet you needed to keep the car all day. I had a 40 min drive and drive home twice in a day. Surely this kind of work can be scheduled while a customer waits?
30 March 2025
Coffee and cake while waiting for a MOT test
30 March 2025
Poor service
30 March 2025
Friendly sales people, great environment.
30 March 2025
Excellent personally but forgot MoT
29 March 2025
Very pleased as the staff always let you know of any work needed on your car. You have a vehicle update video which is very useful too.
29 March 2025
Always satisfied with contact and service.
29 March 2025
Very long wait for work to be completed
29 March 2025
Completed the work on time
29 March 2025
Technician was sent clear video highlighting everything was good under the car
28 March 2025
What more can I say it was ok. Nothing extraordinary.
25 March 2025
Poor service from the receptionist. She tried to charge me for repairs that are under warranty. She failed to order a part (although she assured me that she had done so). She failed to book in an appointment leading to a wasted journey.
25 March 2025
Smooth and easy
25 March 2025
Everyone was very friendly and professional
25 March 2025
I came in at 4.55 and had to wait 25 minutes to collect the keys. The Mini was very clean though, inside and out, so I appreciated that, and the video of the inspection was very professional.
25 March 2025
After dropping the car off for a service, I was without transport. I also have a knee injury and had to travel buy public transport. Ellie, the Service Desk technician, went out of her way to get my service completed as quickly as possible.
24 March 2025
Manger to get problem fixed even though I didn't have an appointment and just dropped in
24 March 2025
Ellen went above and beyond, very professional, and kind.
24 March 2025
Delighted ... each member of staff was efficient, polite and helpful throughout the process. My car was serviced, cleaned and looked brand new again.
24 March 2025
Slightly lower score as when I was driving home I noticed the Engine Oil Notification was still showing and had to take my mini back the following day to reset which isn't good enough.
24 March 2025
They found the fault quickly and agreed to the work under warranty promptly.
23 March 2025
An overall first class service.
23 March 2025
Was a wait, but my husband was well looked after
23 March 2025
Alice was polite efficient and explained everything clearly but the work was too expensive and did not pay full attention to my description of the fault also car was not washed of vacuumed
23 March 2025
The job was done efficiently
23 March 2025
Would have been 5* but dashcam left on front seat
23 March 2025
Faultless service.
22 March 2025
I was given a helpful health check advisory and the MOT was a pass.
22 March 2025
Everyone was very polite and friendly. Though I would have hoped that the tyres Mini uses should last longer than the 10,000 miles that mine have!!
20 March 2025
Very helpful
20 March 2025
Work done. A complementary clean was appreciated. Had to leave car all day and I don't believe it took all that time. Was not allotted a slot so that I could wait.
19 March 2025
Very helpful and informative service representative - sooooo much better than last time.
18 March 2025
The oil leak has not been resolved as I am not confident in the technicians diagnosis and am now searching for another garage to provide a second opinion on the cause of the oil leak.
18 March 2025
Good communication and kept fully informed
18 March 2025
Easy from start to finish. I felt very well looked after
18 March 2025
Very efficient effective and helpful
18 March 2025
Ellen was lovely. Very welcoming and very informative.
18 March 2025
The issue was checked, and we were not charged.
17 March 2025
Consistent level of service
17 March 2025
Tyre replaces, car wash complete all by lunchtime
17 March 2025
Very helpful staff and extremely professional.
16 March 2025
Glitzy but very little care
16 March 2025
Brilliant from start to finish . Easy to book service , helpful reminder , service room was completed professionally and efficiently and the customer service we received was first class . Very satisfied customer .
16 March 2025
You had our car in to fix a loose strap on the front nearside door. This was fixed no problem at all, surprised it had become loose for a 2 year old car, but it's fixed. Prior to 11th I was sent an text I don't recall, asking me to check in
16 March 2025
Nice staff, great location and visitor experience
16 March 2025
Kept up to date with videos of vehicle.
15 March 2025
Love my car and the service staff are great
15 March 2025
It seemed efficient thank you
15 March 2025
.
15 March 2025
As above
15 March 2025
Great service and waiting facilities
14 March 2025
Wasn't told at the time of buying last year that a major service was needed so came as a bit of a shock. But everything else about the service was excellent.
13 March 2025
Tyre pressure warning was on when picked up the car. It seemed like too much bother for mini to check it before we left
13 March 2025
We were looked after from the moment we stepped into the showroom
12 March 2025
Excellent service
12 March 2025
Really quickly, friendly service
11 March 2025
Work carried out. Technician checklist not accurately completed.
11 March 2025
For the cleaning!
10 March 2025
Everything is done to speed the customer on their way, helpful and considerate service
10 March 2025
The car did not feel right all of the following week and was very sluggish it eventually broke down last Saturday and I had to call Mini assist to put right some thing to do with the turbo it was fine till your garage had it
10 March 2025
No complaints, Donna was very friendly and welcoming. complementary coffee was very nice. Work was completed in a timely manner.
09 March 2025
Very helpful and friendly
09 March 2025
Staff claimed they waited for confirmation from Motability before proceeding seems ridiculous when the vehicle was acquired from this branch 2yrs ago! My name or vehicle registration number on the Motability website should have confirmed everything
09 March 2025
After a miscommunication about wait time, it was quickly resolved and the time it took to service and MOT was acceptable.
08 March 2025
As above
08 March 2025
Donna Williams the service advisor was excellent but Cotswold were let down by faulty replacement parts being supplied meant the car was with them for four days whilst good parts were sourced.
08 March 2025
I was able to collect my car earlier than I was told, with everything completed
08 March 2025
Would have been 5 stars but I would have liked to have been offered a replacement car on booking as mine was in all day
06 March 2025
Excellent service
05 March 2025
Friendly staff, the health check and free courtesy car and car wash were brilliant
04 March 2025
Kieren Bromham was so helpful and explained everything very clearly
04 March 2025
Ellen was very helpful
04 March 2025
Excellent service
03 March 2025
From the booking online, to follow up phone calls and being kept in touch all through the process, I had a really good experience. Great work!
03 March 2025
From the initial booking to the service being completed, communication was perfect.
03 March 2025
Kept to time and nice surroundings to wait in.
02 March 2025
Service was good, however I now have to return again for 2 things which have come 1 week after service.
01 March 2025
No issues this year and the work was carried out very promptly .
28 February 2025
Booked for a quick turnaround thinking it might be one hour to upgrade the map. It took one and a half hours to get the video inspection and I was there a total of three and a half hours. Nobody bothered to keep me updated.
28 February 2025
Very efficient
28 February 2025
As above
27 February 2025
Good communication all round.
27 February 2025
My work diary changed at last minute and your service representative was so helpful in liaising with the workshop team to expedite my service and MOT being completed more quickly than initially planned. It made a huge difference for me, thank you.
26 February 2025
The pick up experience was, once again, extremely poor, disorganised and time consuming.
25 February 2025
Very efficient
25 February 2025
Everyone very knowledgable and very helpful.
24 February 2025
Professional and having a video record of my car condition. It can be better if i can keep my video for my record
24 February 2025
As above
24 February 2025
Service agent was great but car was returned with following alerts on display :- - service was overdue - tyre pressure alert Had to get both rectified before leaving
23 February 2025
A good service at a reasonable price
23 February 2025
Courtesy car given so I wasn't without a car for the day. Really can't fault the excellent service Mini Cheltenham provided me.
23 February 2025
Friendly, efficient service was provided. The dealership is lovely & I was made to feel welcome by all the staff.
22 February 2025
Job was carried out on time
22 February 2025
Ultimately pleased - Sam did a great job and was a great communicator and able to explain things
20 February 2025
Nothing at all to complain about . Service was excellent
19 February 2025
A prompt and efficient service provided. The coffee was also great.
19 February 2025
Rose, who looked after me on the day was brilliant. She was polite, professional and knowledgable. She mentioned she was new - once her confidence has built up she'll be a fantastic assets for you!
19 February 2025
From booking , courtesy car and collection was very wasy
19 February 2025
Kept me informed about the service
19 February 2025
It would be 5 stars if you were clearer on your pricing. on the web a brake fluid service shows £130 (roughly) I booked by phone in the end, and on the day was charged £179. Your web price did not show the "Standard Scope" charge. Which is what?
18 February 2025
Everything was excellent
18 February 2025
Would have been much happier with (and paying for) home collection
18 February 2025
The video given for the health check was excellent and presented well.
17 February 2025
Always excellent service.
16 February 2025
On the morning of January 31, 2025, Sam Goddard (Mini Cotswold) was great and very informative. Despite the lack of staff, Sam ensured all customers were served. Keep up the good work.
14 February 2025
Always amazing service
12 February 2025
Work carried out and completed to high standard and within price quoted, Car cleaned as well on collection which was great. Service Reception Staff are polite and helpful.
12 February 2025
All the reasons above.
12 February 2025
After booking a brake fluid change I realised that my MOT was due soon and the service department added this to my job saving another trip in a few weeks
11 February 2025
As above
11 February 2025
No complaints at all, pleasant surroundings to wait in
11 February 2025
Easy to book the service and excellent facilities whilst you wait
11 February 2025
See above.
11 February 2025
The team at Cotswold are exceptional. Tom Broughton has outstanding customer service skills, very helpful and knowledgeable. Glad he's on the team at Cotswold.
11 February 2025
As Above.
11 February 2025
Amazing service
07 February 2025
Completely satisfied
06 February 2025
Did what was needed
03 February 2025
Only niggle was that my drivers seat was adjusted completely out of norm for me - height wise and back angle - i understand need to adjust back/forth, just took a while to find my 'spot' again
03 February 2025
My service took a while however I was made welcome . Helpful , explained everything . My car looked amazing so nice to have a clean inside n out .
02 February 2025
The automated and online check in needs some refinement in that it does not offer the option of a preferred pickup time. The automated system however does seem to work well but does remove the establishment of rapport with the service centre
02 February 2025
All as expected
02 February 2025
Checked in online, confirming on machine in dealership what I was booked in for. 10 minutes later got a call checking what I had booked on for, Ben though that was confirmed in my check in
01 February 2025
Jess was friendly and helpful throughout. Very genuine and welcoming
23 April 2025
Service , care , professionalism and coffee .. Important when making big purchases