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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
224 ratings and 148 comments received in the last 90 days.
10 June 2025
One issue at the German bank impacting collection was resolved very satisfactorily - the Mini centre was great when we finally picked up the car
10 June 2025
Friendly, helpful and efficient
06 June 2025
Kept well informed about the purchasing process
06 June 2025
Smooth transaction
04 June 2025
The sales exec we dealt with Joe Coles was extremely helpful throughout the whole process from choosing the car to handover.
29 May 2025
Very comfortable, luxurious environment with generous hospitality
29 May 2025
couldn't have done more
22 May 2025
I believe that my custom is valued by the dealership - all staff are very helpful, pleasant & polite. I don't know what other dealerships are like but Cotswold Cheltenham go out of the way to be exemplary
18 May 2025
Good
16 May 2025
Staff were vey knowledgeable and guided us through the process
08 May 2025
Everything in order
04 May 2025
Knowledgeable staff. Pleasant surroundings.
04 May 2025
Thorough and patient attention throughout
01 May 2025
Faultless
27 April 2025
Joe Cole's was so kind and patient with me when I took a long time choosing, and was always helpful and reassuring.
26 April 2025
Quick and smooth process
23 April 2025
Service , care , professionalism and coffee .. Important when making big purchases
21 April 2025
Wonderful service from. Kate
20 April 2025
Some delay on feed back
18 April 2025
This all stems from the interaction I hate with Kate, the only downside is that the centre doesn't allow for easy mobile connection which made the signing process very elongated
18 April 2025
we are not local to Mini Cotswold and original enquiry was for used car. Ed Aston at the dealership was exceptionally helpful and ended up buying new through him.
12 April 2025
Extremely good service - helpful and efficient
02 April 2025
Excellent, plenty of time taken to get everything in place and run through the functions on the car.
02 April 2025
Responsive and helpful
01 April 2025
The salesperson, Katerina, was wonderful. She made the whole process, from purchase to delivery an exciting and positive experience.
01 April 2025
I was kept informed throughout the process. Kat was very helpful, friendly and jovial. Made the whole process relaxed and easy. The flowers for my wife was unexpected and a very nice touch.
01 April 2025
Friendly and efficient service
01 April 2025
Efficient
15 June 2025
Work done within the quoted time.
12 June 2025
As above
12 June 2025
See above!!
12 June 2025
Great service, easy to book in, very courteous staff but costs now very high, little incentive to keep using main dealer when car is out of warranty
12 June 2025
Staff helpful at every stage
12 June 2025
Great service
11 June 2025
Very good
10 June 2025
Amazing service - shoutout to Tom B for all his help
09 June 2025
Happy as received the support and what I wanted done.
08 June 2025
Very happy
08 June 2025
As always a very professional service.
07 June 2025
Generally good service.
06 June 2025
My problem was dealt with quickly and efficiently and I was provided with a courtesy car allowing me to carry on with my day.
05 June 2025
Expensive compared to other garages but excellent service. Great app showing work required with traffic light system and video showing the summary service.
05 June 2025
Very helpful. Everything done as expected and on time
04 June 2025
Efficient and transparent
04 June 2025
They did what they said they'd do and the video showed what they were talking about.
03 June 2025
Good service but expensive quote for tyres and windscreen wipers so went to Kwik Fit
02 June 2025
Easy straightforward & prompt service
02 June 2025
Warm and professional service.
02 June 2025
Friendly advisors and excellent customer service
02 June 2025
Very efficient
01 June 2025
The service was done, the front driver door problem fixed and car beautifully cleaned. Thank you.
01 June 2025
Every thing done in a timely manner
01 June 2025
As above and the service advisor was polite and gelpful
29 May 2025
Easy communication, friendly staff
28 May 2025
I own 4 vehicles (two are BMW & Mini). Servicing with the other three makes is always hard work & needs to be checked afterwards. With BMW/Mini service work is always great & trustworthy.
28 May 2025
Because good service should be acknowledged
27 May 2025
Good service from Tom. He was very helpful
26 May 2025
As above
25 May 2025
All the service was very good
24 May 2025
Furthermore, MINI told me they had cleaned the vehicle, which they clearly hadn't and when I questioned them, they admitted that the valleting bays were faulty that day & no cleaning had taken place. I waited a whole hour to be told this & was late.
23 May 2025
Again no issues or complaints work completed on time and customer service excellent.
22 May 2025
Again totally confident a good job will be done.
21 May 2025
Prompt and efficient service.
21 May 2025
They are always very helpful and efficient.
20 May 2025
Has become very expensive, so probably won't return for servicing work.
20 May 2025
Professional service .
20 May 2025
I'd asked for my car to be washed. This was also confirmed at drop off. But when I collected the car, disappointed it had not been washed, this is the reason for mark down.
19 May 2025
Highly professional, well organised, efficient and friendly service.
15 May 2025
Consistently good service which is why I own my 5th Mini all purchased through Cotswold. Thank you!
14 May 2025
It was in to check the AirCon and I feel an hour to find a faulty compressor was a bit much. Also during the 'Comp.Health check' they suspected a leak in the windscreen washers. The liquid was pouring out when I got home and it wasn't when I left it
13 May 2025
Easy booking. Everyone polite and kept me informed
09 May 2025
The work was completed correctly and the car valeted very nicely in less time than I expected!
08 May 2025
As stated before.
08 May 2025
Quick and well communicated.
08 May 2025
Very smooth
07 May 2025
It took you 2 days to sort a nail in my tyre!
06 May 2025
Service was good, video didn't send and they rectified this immediately when found. I am still waiting for quote for the additional work they found needs completing soon.
06 May 2025
If I'm honest - the guy on service dept couldn't answer my query as to what my recall was for which I found odd. I understand there are lots of different recalls but would have thought he could have explained what the issue was or in this case - not!
06 May 2025
They have had my car for 12 days and say that they will have it until sometime in June and yet I have not been offered a courtesy car .
06 May 2025
Very good service but wait was considerably longer than advised. I did receive an apology for 'the long wait'.
05 May 2025
All very helpful.
03 May 2025
Giod servuce
03 May 2025
My car has always been looked after by you and your engineers are always helpful and honest.
03 May 2025
Service team are focussed and deliver as expected
03 May 2025
The issue of the low displayed range after a full charge remains unresolved. The battery health check confirmed 100% capacity, and the range showed 198 miles when I collected the car, but it still displays a lower range at home.
03 May 2025
Excellent service from start to finish.
01 May 2025
It was straightforward. Provisional of visually recorded inspection for MOT was informative.
30 April 2025
Evie was lovely! Very impressed with her and the whole team
29 April 2025
As above
29 April 2025
Great experience and efficient
29 April 2025
Great communication from Donna.
28 April 2025
Always good
28 April 2025
Very satisfied great overall service.
27 April 2025
As above.
26 April 2025
Checks done and feedback given - including video -inspired confidence.
24 April 2025
Because you always service our cars and we have never been disappointed
24 April 2025
No problems
23 April 2025
I always receive good service
23 April 2025
Good service.
22 April 2025
Smooth running
22 April 2025
I had expected to sit and wait longer. I live 1.5 hours away from the service place.
22 April 2025
Good service
21 April 2025
Very helpful and competent
21 April 2025
N/A
21 April 2025
My service administrator Evie Eaton kept me informed throughout.
21 April 2025
I was very happy with the customer service,
21 April 2025
To get 5 stars I would expect to receive more information about payment/service plans.
20 April 2025
Efficient, friendly,
19 April 2025
MOT was done in a timely manner. However I did need a return visit to correct the mileage logged on the MOT certificate.
18 April 2025
V good
17 April 2025
Everything was simple and straightforward, completed in a timely fashion and marked down. Pre-checks by connecting with the car made things much easier.
15 April 2025
The work was done in a timely manner and I was kept informed of what was happening. Customer experience generally outstanding.
15 April 2025
All staff were friendly and helpful, nice environment to wait and I was happy with the work
14 April 2025
Zak was extremely approachable with a very professional attitude, a credit to mini ??
14 April 2025
Good communication by staff throughout
13 April 2025
Very efficient
13 April 2025
Even washed my car. Curtesy car was waiting for me and I was expected on arrival. Seamless service
13 April 2025
Trying to capitalise on selling stuff not needed when car has free servicing
12 April 2025
Excellent customer service
11 April 2025
Really good knowledge and experience
10 April 2025
No complaints
09 April 2025
I drove away confident of another year's driving safely.
07 April 2025
The very best service all round.
06 April 2025
Very helpful
06 April 2025
Staff polite and helpful and friendly.
05 April 2025
Video to explain the car status, fast service car washed too
02 April 2025
Did as they said
02 April 2025
because I had no issues
02 April 2025
Trim knocked off so awaiting a replacement
02 April 2025
Kept updated on problems and time to complete work
01 April 2025
Friendly and efficient service.
01 April 2025
Kept informed throughout, everyone friendly. Very easy to navigate the process. Fabulous service centre environment
01 April 2025
Car passed MOT with no issue. Comfortable waiting area.
01 April 2025
Job completed as expected. Car nice and clean on return and a couple of free merchandise items very nice touch thank you.
31 March 2025
As above
31 March 2025
My car was booked in for a recall for MOT for a whole day, to have the rear number plate lights replaced. I live 37 miles from Cheltenham and fortunately the staff re arranged the appointment to a Waiting for work to be carried out .... thank you.
30 March 2025
Friendly sales people, great environment.
30 March 2025
Excellent personally but forgot MoT
30 March 2025
Service department agent very good. But all I had done was the software recall yet you needed to keep the car all day. I had a 40 min drive and drive home twice in a day. Surely this kind of work can be scheduled while a customer waits?
30 March 2025
Coffee and cake while waiting for a MOT test
30 March 2025
Poor service
29 March 2025
Completed the work on time
29 March 2025
Very long wait for work to be completed
29 March 2025
Always satisfied with contact and service.
29 March 2025
Very pleased as the staff always let you know of any work needed on your car. You have a vehicle update video which is very useful too.
29 March 2025
Technician was sent clear video highlighting everything was good under the car
28 March 2025
What more can I say it was ok. Nothing extraordinary.
14 June 2025
Kieren Bromham made the whole process run smoothly and Zac Bosely, the Sales Executive was extremely knowledgeable and helpful. The Dealership delivered a hospitable and welcoming environment.