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- Cotswold Cheltenham Customer Reviews
OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
280 ratings and 197 comments received in the last 90 days.
02 November 2025
Staff went to great length to make things easy for me
02 November 2025
Because I'm completely satisfied
02 November 2025
Felt like a special purchase and an experience
28 October 2025
It was very good.
23 October 2025
Joe Cole's, remember everything dealt with everything and always made time for me. It was so easy to go through the whole process I thought I was missing something!
22 October 2025
Samantha Barclay was outstanding she is a credit to Mini. Samantha's communication was/is first class. Samantha was very patient and took time to explain the car in detail. The experience has led me to encourage others to buy into the Mini brand.
15 October 2025
Completely satisfied they did everything I asked for and made it happen with little effort from me.
13 October 2025
We were handled very well and found everyone very friendly and knowledgeable , also pretty honest and realistic .
09 October 2025
Listened to what was required financially. Love the big reveal, the time taken to explain how it all works and the drive out of the showroom is fantastic
07 October 2025
Their customer service is exemplary.
06 October 2025
first class service, you always feel so valued as a customer.
03 October 2025
Always customer focussed and very professional
03 October 2025
Samantha at Cotswold mini provided an excellent service
01 October 2025
Only given 3 because of the above problems and the car had not been cleaned properly. Ed the salesman was excellent but even he was embarrassed by this.
01 October 2025
Joe Coles provided excellent customer service. He went above and beyond.
29 September 2025
yes the dealership is very pleasant and relaxed place with helpful staff
29 September 2025
I'd bought the previous car from Luke at this garage and went back as it was a good experience. He was really polite and helpful and gave one of the best handovers I have ever had with a car purchase.
26 September 2025
Very efficient, friendly and a feeling of trust
25 September 2025
Luke was very helpful and knowledgeable.
23 September 2025
Zac was very knowlegable, polite and friendly
21 September 2025
Excellent communication from Katerina, followed up our queries quickly, very easy to deal with.
19 September 2025
Extremely satisfied Joe Coles made everything very easy
09 September 2025
Very attentive and keen to ensure an excellent experience
09 September 2025
They got it to us in great time
08 September 2025
Great, very welcoming and relaxed with saff very attentive to the customers around the centre.
07 September 2025
Zak was extremely helpful, courteous, and knowledgeable It was a pleasure from start to finish and I know if I needed any help I could just contact them and someone would assist with my enquiry
07 September 2025
Friendly staff at cotswold, always had great service, which is why we keep coming back! Easy and efficient order through to handover.
05 September 2025
Wonderful experience
28 August 2025
Exceptional service from Elliott. He was extremely easy to talk to and thoroughly explained any queries i had. I was impressed with the personal video emails as a courtesy followup after I purchased my car.
27 August 2025
Completely satisfied with the whole process.
24 August 2025
The service was first class and extremely helpful
19 August 2025
Excellent service, staff bent over backwards to make the process work well and my buying experience an exciting one.
08 November 2025
From being greeted at the coffee bar to the excellent customer service from the team we enjoyed the process of buying our new Mini
08 November 2025
Everything went as planned. Good communication throughout
08 November 2025
You have always shown consistently with your service.
08 November 2025
Professional
08 November 2025
Ed Aston was great. We felt he was honest and gave us all the information we needed to make informed choices. This is a much better way to buy a car as a customer. Felt like a positive experience. Thanks Ed
07 November 2025
Because it's EXCELLENT
07 November 2025
Good service as always
07 November 2025
Very efficient
07 November 2025
Brilliant service from service advisor and technician that worked on my vehicle during my visit.
06 November 2025
Great personnel
06 November 2025
As abive
05 November 2025
Donna Williams is fantastic from the time you arrive until the work is complete she communicates and informs me about everything, that makes me feel like a person and not just a customer.
04 November 2025
Quick and speedy service
04 November 2025
We had an excellent experience with Ed Aston. Nothing was too much trouble for him. He was brilliant
04 November 2025
Overall very good.
03 November 2025
Great service from the initial booking, reception, timely service, constant communication. Ehalth inspection video was a great touch
03 November 2025
Kept up to date with necessary wirk and costs
03 November 2025
Very informative walk around video of my car's health check & mot.
02 November 2025
Pick up Also waited 20 mins Several of my questions unanswered at pick up , but so late , could not wait anymore
02 November 2025
Everything went like clockwork, very helpful staff.
02 November 2025
Inappropriate costing marking up to investigation which was not required.
31 October 2025
Friendly team.
31 October 2025
I appreciate the video assessment. The staff were informative and friendly.
31 October 2025
Staff were very efficient and polite
30 October 2025
They explain the price before I had it serviced. It was just easy.
30 October 2025
Informed of progress, video so helpful and Harry very friendly..not pushy
29 October 2025
Washed car & met an adviser while I waited
28 October 2025
No issues or voncerns
28 October 2025
Easy to book service. Efficient and knowledgeable staff.
28 October 2025
Efficient & friendly service
27 October 2025
Again friendly staff and comfortable waiting area. Expected more(some) engagement with staff in the waiting area
27 October 2025
Very satisfied, kept me informed and very helpful.
26 October 2025
The process was very easy, my cat was made available at a time that suited my schedule and everyone was keen to make it a happy event.
26 October 2025
Drive in simple, nice waiting area
23 October 2025
East drop off, good communication, valet always appreciated
23 October 2025
Great service but dearer that last main dealers (non mini/bmw)
22 October 2025
Quick and easy and the car came back nice and clean
21 October 2025
Donna was excellent and went above and beyond, passionate about customer care. Donna obviously had a hold on her bookings and was aware of the stage of repair at all times.
21 October 2025
How do I know the work has been done on my vehicle, not able to see work being carried out.
21 October 2025
Confident that MOT has been done thoroughly and professionally
20 October 2025
First time I've used Cotswold where I bought my car. Was very happy with the booking process and actual service.
20 October 2025
As above.
19 October 2025
Service carried out quickly and in time for my proposed pick up time.
19 October 2025
very efficient and helpful
18 October 2025
Dealt with my questions quickly and successfully
18 October 2025
Friendly, understanding and personable staff
18 October 2025
17 years of excellent service.
18 October 2025
Fantastic service and very quick.
16 October 2025
The service provided by Cotswold Cheltenham is always excellent and I have purchased two cars from them as a result. Leigh Worth in sales is excellent to deal with and a credit to the company.
15 October 2025
From booking in the issue, to meeting the Service advisor (Lewis) to the team doing the repair to the collection of my car, the whole process was expertly handled and explained.
14 October 2025
Efficient service.
13 October 2025
I left my key with the service department and went upstairs to watch the news with morning coffee. I watched a detailed examination video of my car engine and bodywork with pointers for future problems. My car was washed and ready for me in 1 hour,
13 October 2025
Work carried out wasgreat but the initial fee quoted to investigate and rectify a minor problem was unacceptably high. When I pointed this out it was very quickly revised down, for which I was grateful. However it should not have needed challenging
13 October 2025
Communication is with a real person and not just computer screens and apps.
13 October 2025
They dont explain things clearly there is almost an arrogance from the staff
13 October 2025
I just know everything will be checked for my safety.
12 October 2025
All was as I expected it should be
12 October 2025
Excellent service from the team member looking after our car.
09 October 2025
Efficient
09 October 2025
Everything ran smoothly
09 October 2025
Just a very easy stress free experience
09 October 2025
Car running smoothly. Vehicle check video very helpful.
08 October 2025
Customer service and delivery is first rate
08 October 2025
Very satisfied
08 October 2025
Outstanding service consultant, Lewis Moore. Made the service experience faultless
07 October 2025
The staff were friendly and helpful. I was kept informed as to what was going on. Everything was dealt with as arranged.
07 October 2025
Everyone at Cotswold is helpful and focused on getting things sorted efficiently
07 October 2025
Efficient
07 October 2025
as above
07 October 2025
Lewis went out of his way to be particularly helpful, during what was a very difficult time for my family. He arranged for the the tail light fixed in addition to the other issues which needed fixing to prevent me the additional stress of Tewkesbury
06 October 2025
Donna was amazing to deal with
06 October 2025
My car has been thoroughly checked over and I received a video health check.
04 October 2025
Professional and extremely helpful. Nothing is too much trouble
04 October 2025
Brilliant service
04 October 2025
Very satisfied
04 October 2025
Service was done quickly and efficiently. Coffee bar waiting area very comfortable
03 October 2025
Highly satisfied. Luke & Tom we're brilliant.
02 October 2025
Because you told me the MOT would take an hour when, on the day had to wait more than two hours so I was late all day and rushed
02 October 2025
I had a drink and a browse around the showrooms while a was waiting for my vehicle and all the different members of staff that I spoke to were very helpful and informative.
01 October 2025
I would have given you 5 but there was a delay with a specific spare part that needed to come by a specific date. Which means I need to take my car back to you at a later date.
30 September 2025
5 star service ??
29 September 2025
For reasons given
29 September 2025
As above
28 September 2025
The car told us what was needed and Cotswold did the job - and had the vehicle ready to suit our needs.
28 September 2025
They did what was asked of them in a timely fashion.
28 September 2025
Because the staff we're curtious, respectful and helpful. Good a letting me know how the service was going and advise. Thank you ??
27 September 2025
Friendly and efficient
27 September 2025
The car received a health check and it felt like a little up selling. Do not think the work is as urgent as indicated.
26 September 2025
Really helpful and quick to resolve issue
25 September 2025
Efficient
25 September 2025
Nice showroom and facilities.
25 September 2025
Very
24 September 2025
loca; friendlt team
23 September 2025
Flagged potential issue (no fault with my vehicle) and resolved quickly. Peace of mind.
23 September 2025
Excellent service friendly courteous staff
23 September 2025
Very helpful
22 September 2025
Efficient and on time. Under quote
21 September 2025
Thoroughly pleasant dealing with Cotswold
21 September 2025
Nothing to improve on
20 September 2025
Well, I have been a customer for about 13 years.
19 September 2025
Felt looked after
19 September 2025
The service is very good
19 September 2025
Good service
18 September 2025
Straight forward
17 September 2025
Good service
16 September 2025
I was satisfied with the service and the courtesy car all worked fine.
16 September 2025
Lewis handled my service well; looking in to costs etc for me.
16 September 2025
It took a little longer to complete the work than expected but I was kept updated.
15 September 2025
As above
15 September 2025
Service was 2 hours. Exactly as promised
15 September 2025
A bit of hanging around and no where to park vehicle - had to leave it with hazards on and go in and tell someone. Maybe reserve spaces for customers coming in
14 September 2025
Generally a good experience
14 September 2025
Perfect service!
14 September 2025
Easy booking , Knowledgeable service technician, while you wait MOT service , refreshments and comfortable seating area . kept informed of progress.
14 September 2025
All good
13 September 2025
Helpful, informative and polite throughout
13 September 2025
Very pleased all round
12 September 2025
They did the recall.....I presume that was done correctly
11 September 2025
Again Joe was amazing
10 September 2025
Polite staff, very comfortable surrounding to wait in.
09 September 2025
Did what they said they would and on time
09 September 2025
Access flaps of the cars under tray not rescured - very unusual for this to happen. Generally receive excellent service.
09 September 2025
Everything was completed as requested, but I booked a while you wait appointment and the time taken to process the paperwork at the end is way too long, it needs to be fast tracked. Had to wait an extra hour, not good enough !
09 September 2025
As above
08 September 2025
Ran to time and a nice place to wait
08 September 2025
I was promised a while I wait appointment that said 1 hour. 1 1/2 hours if they had to do anything. Mine took over 2 hours
08 September 2025
All the staff were courteous and accommodating. The service was carried out efficiently and I appreciated a mini video sent to my phone. Also, appreciated the complimentary car wash and clean.
08 September 2025
Always professional and courteous
07 September 2025
am Goddard was excellent - patient, knowledgeable, professional and dedicated.
07 September 2025
Problems resolved promptly and efficiently.
06 September 2025
As indicated above everything OK.
06 September 2025
Great service and the cafe helps while waiting.
06 September 2025
Work completed efficently and kept informed of progress
05 September 2025
Perfect
04 September 2025
We had the pleasure of the dealing with Katerina Kryskova throughout. Kate is terrific
02 September 2025
Staff and service is always professional and polite
02 September 2025
Donna had offered a discount for requesting that more than one tyre should be replaced. I could not see that clearly shown on the receipt. I questioned this by email when I got home which is where I noticed it. I do not think I received a reply?
01 September 2025
Car was dealt with promptly and we were kept informed of progress.
29 August 2025
The recall on my car was hassle free and completed on time
29 August 2025
The service was second to none - NONE. Nothing was too much trouble, in fact the team were more pro-active than reactive in providing with the absolute best service they could - awesome.
28 August 2025
Service received very good, prices for service a little expensive
27 August 2025
Donna was very friendly.
27 August 2025
Issuer with Vehicle health Check that did not pick up damage to tyre. Taken up with service department and resolved.
26 August 2025
We were well catered for.
26 August 2025
Tyre pressure problem
26 August 2025
The job was completed on time and the free "health" check was very helpful to plan future work on the car.
25 August 2025
Apart from lack of communication everything else was fine.
25 August 2025
As above
25 August 2025
Informative and I always feel in safe hands at Cheltenham
24 August 2025
Polite and proceded as advised
24 August 2025
From the moment Lewis Moore rang to confirm my Mini Cooper's service, to when I collected the vehicle, he ensured that I was fully cognisant of the results of the service and understood the technical aspects. He was courteous and thoughtful.
23 August 2025
This experience was completely satisfactory.
22 August 2025
As above
21 August 2025
Very good service
20 August 2025
Great
19 August 2025
Good value for money
19 August 2025
Donna is lovely and kind.
18 August 2025
Same as above
17 August 2025
I needed my tyres pumped. I asked for a free health check and wash which was done.
17 August 2025
Lewis was very helpful, listened to my concerns and put my mind completely at ease. he also kept me informed at every stage. Fantastic and thorough.
17 August 2025
Very easy experience
17 August 2025
I would have given 5 stars but I had to wait around for some time because all customer service advisors were all busy.
16 August 2025
Great experience. Staff were polite, complimentary drinks were a bonus on an extremely hot day.
15 August 2025
Did exactly what needed doing
FIND Cotswold Cheltenham
Address
- Corinthian Way, Cheltenham, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 17:00
- Sun:Closed (online-only)
Phone
- 01242 335 345
Cheltenham, Gloucester, Winchcombe, Stroud, Stonehouse
Address
- Corinthian Way, Cheltenham, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01242 335 375
Cheltenham, Gloucester, Winchcombe, Stroud, Stonehouse
06 November 2025
Delivery was quite rushed due to circumstances.