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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
303 ratings and 254 comments received in the last 90 days.
29 September 2026
I was very happy with the service, Leigh was great with communication and it was a very easy and fast delivery
29 September 2026
They were very helpful during the whole experience of choosing and recieving my mini. Nothing was too much trouble and the customer service i recieved went above and beyond my expectations.
28 September 2026
Always amazing! Staff are incredible, Dale and Ed were brilliant.
26 September 2026
For a long time now I Have had minis but my last 2 I have had Luke looking after us and so lovely very polite and nothing's too much trouble .
25 September 2026
I wasn't rushed during the ordering process. All my Motability questions were answered clearly. I was given clear information about delivery times and the collection process
23 September 2026
All our questions were answered.
23 September 2026
Efficient knowledgeable service
21 September 2026
This is my second Mini and service from Sales was attentive and efficient.
18 September 2026
Love the car and the guys in the showroom were all helpful
18 September 2026
The sales person that we dealt with, Josh Hughes, was very helpful and patient in explaining all the features of the car. My husband is in his eighties and wanted a physical handbook which now are on line. Josh went to the trouble of printing one out
17 September 2026
Process made easy
08 September 2026
Lily was very knowledgeable
07 September 2026
Aaron was helpful, informative and honest. A most professional and proficient approach.
05 September 2026
The whole process was very straightforward as all staff members, especially Leigh who I dealt with, are highly knowledgeable and friendly. The trade in of my previous Mini and the finance affairs where excellent too. Great showroom too.
03 September 2026
Luke was amazing he kept in touch loads and went the extra mile to make it a fantastic experience!
03 September 2026
Lily guided us through all the options to enable us to buy what we wanted.
30 August 2026
Excellent experience. My initial enquiries were dealt with promptly and efficiently, and subsequent appointments were managed smoothly and professionally.
30 August 2026
Silly was excellent along with her line manager got me a good deal
25 August 2026
Fantastic service from start to finish, Ed was particularly helpful at every stage and couldn't do enough for us.
24 August 2026
Very efficient and excellent service
15 August 2026
Communication was poor, the car was delayed(lost) and wasn't until we escalated it that things changed it.
14 August 2026
Throughout the choosing of my mini at Cotswold mini I found the sales person very helpful and informative, personable and very knowledgeable of all aspects of the mini I was buying.
12 August 2026
Quick responses to questions by phone & email.
12 August 2026
Fantastic service from Leigh Worth a salesman who has looked after me many times, kept well informed, explained the technology in simple tetms, and looked after me very well
07 August 2026
Selecting options for my new Mini was made straight forward with the help of the sales technician. Delivery was earlier than anticipated.
06 August 2026
Great service
02 August 2026
The very professional and sincere service of Katerina made the whole process of vehicle choice and ultimate purchase smooth and very efficient. My wife and I felt very comfortable with the entire process.
28 July 2026
Excellent customer service from beginning to delivery
26 July 2026
always friendly staff and happy to help
23 July 2026
Staff are always welcoming and Leigh Worth in particular went out of his way to make the experience a good one and to get me the best possible deal.
22 July 2026
Leigh took the time to get us set up and explained the features of the car.
18 July 2026
Josh Hughes was professional and efficient to start to finish, very good communication and a lovely person to deal with. Loved the showroom, test drive. Our New Car, Everything!
17 July 2026
Sam was incredibly helpful throughout the process and managed to meet our tight deadline with the Mini of our choice.
14 July 2026
The staff at cotteswold mini were excellent very friendly and helpful the wiit time for my mini was very long nearly 6 months which was difficult for me as I am disabled after talking to the sale team they let me use demonstrate car
14 July 2026
Felt very welcome and nothing too much trouble
07 July 2026
Really helpful with all our questions
07 July 2026
Professional service
06 July 2026
Aaron McCausland kept me up to date and answered any questions I had. He was professional, friendly and very helpful.
30 September 2026
Efficient and friendly service
30 September 2026
Efficient, friendly, professional service
29 September 2026
Great service
28 September 2026
Every thing from first phone call enquiring about a mini to collection was so easy and great communication, and very fast delivery too what was great
27 September 2026
Everything was dealt with in a well organised way, there was a complimentary car cleaning and I was able to wait in a very pleasant coffee lounge.
27 September 2026
Very satisfied. Sam Barclay, was as professional and knowledgeable as always. Exemplary service.
27 September 2026
Everything was done as expected
27 September 2026
Only a MOT but was efficiently dealt with
27 September 2026
Friendly staff-Mei kept me updated throughout. Clean tidy surroundings with charging points. Coffee and pastries delicious
26 September 2026
Fantastic sales team, always checking in and supporting me. Big shout out to Kieren Bromham who was with me from the initial meeting right through to the collection of my new car. Always made me feel welcome and like nothing was too much.
26 September 2026
Friendly and excellent standard of customer service.
26 September 2026
It was a while you wait service, I was welcomed by Nichol in the service department . easy check in , kept up to date on service and MOT and finished on time , easy check out and payment , friendly staff , could not fault the customer care
26 September 2026
Great customer service
26 September 2026
Partial fix done - back next week
26 September 2026
Work done on time. Courteous and helpful staff. Pleasant surroundings.
25 September 2026
I was told by the call centre I would be there for at least 2 hrs despite it being a waiting brake fluid change but explained my hurry to Evie and she made it happen in just over an hour
25 September 2026
Service was fast and everyone was very helpful and efficient
25 September 2026
We were treated with courtesy throughout our stay, the car was serviced and ready on time.
25 September 2026
Could not just book my MOT
24 September 2026
Poor communication from your staff
24 September 2026
Fault hopefully repaired, did take a few days to fix. Communication could be improved as had to contact dealer to find out what was happening with the car and when it would be ready for collection. Vehicle Health Checks do not appear to be accurate
24 September 2026
Helpful, made to feel valued and got the best deal
24 September 2026
Perfect customer service from Kieren Bromham & the team
23 September 2026
All our questions were answered.
23 September 2026
Everything went well.
22 September 2026
The service was completed well and the staff were friendly. Paying the bill took longer as I noticed a duplicate item. It took quite a bit of time to get it confirmed that the invoice was incorrect. This delayed picking up my daughter from school.
22 September 2026
Totally satisfied with the very professional service from Leigh Worth this is my eighth New Mini and the whole buying experience is eccellrnt
21 September 2026
Experience made hassle free and helped through each stage of purchase
21 September 2026
Always a good service
21 September 2026
Pleasant experience
20 September 2026
I booked a specific time slot to allow me to be back to collect my children from school. The Service Desk on the day seemed unaware and as a result I was late to collect my children!
19 September 2026
Very thorough and helpful
19 September 2026
Failed head unit.No option for repair given. Only option is replacement at £2000!Also told that alerts would still work and I cld use ph for Spotify via a usb.Advice was wrong. It does not work via usb or aux ports.Also now reverse sensor not wkg.
18 September 2026
The service was carried out within the given times and communication was good.
17 September 2026
An excellent car and marvellous support from the sales tean (Ed and Lily)
15 September 2026
Great people ,great service .
15 September 2026
I brought my car in at 9:15 for a drive train warning. Was told it was a sensor issue. I was called too late in the evening to collect my car the same day. Still have the warning on my car. Will have to return
15 September 2026
Great cars, friendly knowledgeable people, Always answer any questions and deliver on time.
13 September 2026
I have a 2006 Mini Park Lane S which I have had since new. I always have it serviced at a BMW dealership. The service I receive is always very good . Despite its age my Mini is in mint condition.
13 September 2026
Very lovely staff made me feel totally cared for and supported.
13 September 2026
Always good service at Mini Cheltenham that's why I keep returning
13 September 2026
Happy with service provided
12 September 2026
We cannot complete the survey as we are still awaiting a call back regarding an outstanding issue
12 September 2026
.
12 September 2026
Mei is an absolute asset to Cotswold BMW
09 September 2026
Straightforward process very pleasant and helpful personnel
08 September 2026
Unlike my previous visit when I was kept waiting most of the day I was only there for a short time. Everyone very helpful and professional.
07 September 2026
Easy to book, friendly and knowledgeable staff, reasonable prices. Shoutout to Brogan, who is an asset to Cotswold Mini - thanks for your help.
06 September 2026
Fantastic service, perfect
06 September 2026
Pretty OK overall. I was not told beforehand that the MOT would necessarily take place at the time reserved for attending the garage. However, the reception person did expedite the MOT so I had a fairly limited waiting time of an hour or so.
05 September 2026
Staff at Cotswold BMW were extremely helpful and friendly. Deducted one star because I was sent a text message asking me to confirm I agreed to pay the amount due for the work on my Mini but it was being done under warranty.
05 September 2026
Friendly and extremely helpful
05 September 2026
Really good communication from moment I booked it in till collecting. Big improvement on my experience last year.
05 September 2026
Aaron was very helpful and informative answering questions honestly.
04 September 2026
All good
04 September 2026
Easy booking, easy drop off, phone call when the work was done, easy.
04 September 2026
Mei Sung
04 September 2026
It was easy to decide which Mini I would go for on this occasion as the person I dealing has full knowledge of the complete range. The trade in of my previous Mini was equally straightforward and he dealt with all aspects and the finance arrangements
03 September 2026
Very polite and helpful recommend to everyone
03 September 2026
Staff were extremely friendly and helpful. Kept up to date during the day of that was happening with repair. Car was fully cleaned and returned to me in immaculate condition . Very slick and professional service .
01 September 2026
Good service on handing over the car and on collection.
31 August 2026
The attention provided to us by Donna and Brogan couldn't be faulted and was better than 'standard'.
31 August 2026
Excellent garage service centre
31 August 2026
It hasnt resolved the issue
31 August 2026
Evie was v helpful. There is still a problem with my keys/phone not recognising me as main driver so Evie said to rebook in and a technician will check it again.
31 August 2026
I have always been happy with Cotswolds service experience. Always helpful. Lovely team eam of people.
31 August 2026
Great customer service and a thorough and detailed check of the car.
30 August 2026
Efficient service
30 August 2026
Because Peter at your Service Check in was simply outstanding.. A credit to your company!
29 August 2026
Was able to fix my car - quickly
29 August 2026
MOT pass
29 August 2026
Everyone was very professional and helpful.
26 August 2026
Everything was great but the centre didn't mention that I needed an MOT which they could have done for me
25 August 2026
Excellent service, good communication
24 August 2026
Easy to deal with, good customer service
24 August 2026
Polite and professional.
24 August 2026
Friendly and efficient service
24 August 2026
Very helpful
24 August 2026
Prompt and helpful service
24 August 2026
Excellent customer service. From when arriving to picking car back up.
23 August 2026
Excellent Service , all staff friendly and welcoming beautiful showroom
23 August 2026
Time efficient, lovely staff and knowing my mini is being looked after is what I like.
23 August 2026
Because it was the most appropriate
23 August 2026
Evie was professional and attentive throughout. Similarly the technician carrying out the work provided a great service.
23 August 2026
Great service
23 August 2026
Ordered a spare part for my mini. Customer service was good and part arrived promptly and i was informed efficently
22 August 2026
Quick check in with my key drop.
22 August 2026
Due to the high standard of service given to me throughout
22 August 2026
The salesperson and mini are second to none-brilliant and mini so much better than expected. My disappointment has been with electronic finance-I have found this difficult and would much preferred to have spoken with someone face to face.
22 August 2026
Problem appears to have been resolved, fingers crossed.
22 August 2026
Excellent
20 August 2026
Kept informed on issue and expectation of completion, car beautifully clean on return, customer service and care excellent
19 August 2026
Evie was very helpful
18 August 2026
Brogan was really helpful
17 August 2026
Able to book at a time convenient to myself. Work carried out efficiently. Service adviser helpful. Car washed and valeted.
16 August 2026
Great customer services. Donna is polite and helpful.
16 August 2026
Everyone was friendly, attentive and the communication was fantastic
16 August 2026
I was very satisfied with my whole experience during this visit staff were helpful and kept me updated
15 August 2026
Friendly, helpful, good comms
15 August 2026
Service was excellent. Mei, the member of staff who helped me was extremely proficient, efficient and friendly. She is to be commended.
15 August 2026
Excellent
15 August 2026
Booking work slot was simple and the work completed successfully.
15 August 2026
Pleasant experience
14 August 2026
Excellent
14 August 2026
Staff very friendly- we were kept informed of the progress - work done on time
13 August 2026
I was late for my appointment, and they still managed to fit me in. The only thing they couldn't get done on the day was the tyres, as they didn't have them in stock. However, they were able to fit that in quickly too. Peter was also very helpful.
13 August 2026
Excellent efficient service with no pressure and no pushy sales staff Edd is exemplary wonderful asset to your team.
13 August 2026
Holly Bowery, the Service Consultant, was excellent. She kept me informed and arranged a replacement vehicle whilst the car was off the road awaiting a replacement part.
12 August 2026
Great service whilst I waited. Cafe and WiFi contributed nicely.
12 August 2026
Donna was super friendly and kept in contact throughout the day.
11 August 2026
Attention to detail.
11 August 2026
From the moment I entered the dealership the service was excellent keeping me informed with the progress setting down in your waiting area with coffee and pastries very nice. Excellent service
10 August 2026
Everyone was nice and polite. The internet was slower than usual but managed to work while waiting for my car to be done. Thank you.
10 August 2026
Great service from the entire team
10 August 2026
Work carried out efficiently and on time - comfortable surroundings and pleasant staff!
10 August 2026
Quick and easy process
10 August 2026
Internet connection was very poor and whilst trying to continue with emails for 2 hours whilst waiting for my vehicle MOT & oil change it was difficult.
09 August 2026
Booking, check in and communication was excellent. Mei was super helpful and provided regular feedback on the progress of the service for my mini. Advisory actions were clear and time frames for completion of work were accurate.
09 August 2026
A big thank you to Elliot who helped us at every stage of the purchase
09 August 2026
Dale and Ed looked after me very well
08 August 2026
Good comms through the process -
08 August 2026
Very efficient friendly service
07 August 2026
Evie was fantastic. She explained everything clearly and was understanding of the difficulties with my tyre when it failed the MOT. She would be getting a perfect rating of 5 However waiting 18 min to get phone answered by Dawn has brought this down
06 August 2026
Would have been 5 but couldn't hear/understand what the mechanic was saying on video.
05 August 2026
Great engagement by Mei and Rick on arrival.
05 August 2026
Mae was super friendly and very helpful.
05 August 2026
Everything was great
05 August 2026
Lovely lady dealt with me and my car and work was done quicker than expected so thank you to the Tech too
05 August 2026
You did everything you promised, very professionally, on time and in great surroundings. And the price was less than your quotation. Plus the coffee is very good??
04 August 2026
Exemplary service with getting the car booked in and the warranty work done and explained.
04 August 2026
Friendly and professional team
03 August 2026
The repairs suggested were far too expensive for me, but the service was excellent and prompt, the car was diagnosed efficiently and the employee who dealt with me, Donna Williams, was outstandingly courteous, cheerful and helpful.
03 August 2026
Very satisfied 10
03 August 2026
Happy to get my car back
03 August 2026
Everything was completed on time.
03 August 2026
Having discussed the noise coming from front drivers side suspension with Harry and Brogan who helped with recommendations on 24 July. I had an inspection slot for 28 July which identified the problem and the repair was done the same day.
02 August 2026
Service completed in reasonable time
01 August 2026
Evie was brilliant - super helpful and so professional. It is always a pleasure coming into mini
01 August 2026
Excellent service
01 August 2026
Somewhat confusing when you receive video explaining what was found, and to see comments and advisory quoting Bumper, which initially appeared as issues with Bumper. Subsequently found out what that meant, would be good to get this explained at drop
31 July 2026
Very easy to organise and Mei was amazing at helping me! So accommodating and really helped me get the car sorted that i need for my independence. So thank you Dale for putting me in touch with Mei in Cheltenham.
30 July 2026
All work done well and quickly
30 July 2026
Excellent customer service by Mei Sung
29 July 2026
I was there for longer than estimated.
29 July 2026
The service on the day from Mei was fantastic, they kept us up to date throughout and everything was ready when they said it would be.
29 July 2026
I was personally welcomed & shown to a desk for checking in my vehicle. Evie was friendly & informative & professional.
28 July 2026
The Mini consultants we dealt with were extremely efficient and a pleasure to deal with
27 July 2026
Friendly and efficient
27 July 2026
Excellent service from all the personnel
27 July 2026
Very efficient, helpful and friendly
27 July 2026
Great service as always
27 July 2026
super professional friendly service
27 July 2026
Effective efficient and polite.
26 July 2026
Friendly service, work conpleted on time and as quotw
26 July 2026
Friendly professional help as usual
26 July 2026
Excellent service and customer focus. Polite and informative.
25 July 2026
Came in with minor problem with tyre pressure warning...the car was taken for a couple of hours problem solved.and no cost !!!
25 July 2026
It was painless and efficient.
25 July 2026
It was, as always, an easy experience
25 July 2026
I am 5 stars satisfied as your system of staff performance is weighted against them, since it is not standard human behaviour to be 100% or 5 stars. The structure of your system to penalise them for not receiving 5 stars is unfair
24 July 2026
Whole process was really easy, booked online, communicated by email and all went to plan
23 July 2026
Service was good and issue finally resolved. However, it took three trips to get car checked and ensure issue was understood
23 July 2026
It was a one wheel change that took over w hours,as I had to go i never had time for wash and valet.
23 July 2026
Service and MOT carried out aok. Everything thing as expected.
22 July 2026
Excellent in every way The service is so good
22 July 2026
The price I was quoted for two new tyres was ridiculous £600 I bought the same two tyres for £324 fitted and the price for wiper blades well you need to sort out your prices its costing you business
21 July 2026
I was completely satisfied with my recent visit to Cotswold Mini in Cheltenham. The whole experience, from booking the appointment to the check-in and the work completed on my vehicle on the day, was excellent !
21 July 2026
Always polite representative. I will mention though in case there's no other box. It was pointed out that there was a chip repair done, I bought the car like this, but I did not notice the repair until a few days later. Not mentioned when bought.
21 July 2026
PLEASE REMOVE THIS PHONE NUMBER FROM YOUR RECORDS AND DO NOT CONTACT THIS NUMBER AGAIN.
21 July 2026
Very efficient, good communication
21 July 2026
Polite and efficient reception staff, a good video of car inspection, comfortable waiting area and efficient service
21 July 2026
The service department were helpful from initial contact. Peter Greaves made sure problem reported on my car was satisfactorily checked out and confirmed that if I needed to get back to him that would be fine.
21 July 2026
Brogan was very attentive & helpful, as were all the staff I encountered. Also had useful conversation with my Salesman Leigh ahead of possible purchase of new mini, during my wait time. Great environment in which to wait, work & drink good coffee.
20 July 2026
Service ok. Rest of work not carried out - wrong parts arrived, not a problem as it happens- but then quoted 4 hours to do the job, queried and advised No, 1 hr job. Not the fault of Person dealing with but disappointed with incorrect data.
20 July 2026
MOT was as planned but once completed I was asked if I would like the brake fluid changed, it will not take long. After 50 mins I went check progress and was told there is no one to do it. This delay put me under pressure for a meeting
19 July 2026
The staff where very professional and kept me updated.
19 July 2026
Price matching was good
18 July 2026
Service was completed and all seems fine. I was told it would take 2hours but it took one hour and ten mins so labour charge seems very helpful the!!!
17 July 2026
We were well looked after by Evie. They did a complete diagnostic and software reboot as our car had had a software glitch two days before, and we were unable to move it - couldn't get it into gear. We had to call mini assist to help us.
16 July 2026
Very efficient service
15 July 2026
car booked in and damaged tyres replaced promptly, with discount given,
15 July 2026
The service I received was very good, the staff friendly and helpful.
15 July 2026
Very smooth process from start to finish and my service advisor Mei was excellent.
15 July 2026
Good Service and a good Welcome from Mei who was also really helpful.
14 July 2026
It is great the fact I can work from there
14 July 2026
Experienced and friendly
14 July 2026
Yes
14 July 2026
May was welcoming efficient and aware that I mentioned my need to be at work at 1pm enabling me to leave on time by passing the paperwork onto her colleague. Video of service helpful.
13 July 2026
I was looked after by a young lady (E.E.) who was great.
13 July 2026
The service was very efficient. Evie was excellent and kept me informed at all times.
13 July 2026
Friendly professional service, great facilities and environment. Good communication by your team including ease of booking and the overview video service. Reasonable pricing. Car is always returned looking like it just rolled out of the showroom.
13 July 2026
It was my first visit to our local Mini dealer as we had purchased the car from a dealership in the south of the country. The whole look, feel and experience of the visit was exemplary
13 July 2026
Excellent Service
13 July 2026
Always first class service. Attention to detail is brilliant. The customer service advisor is efficient and very helpful. Always so polite. Also a very friendly atmosphere whenever we are there.
12 July 2026
Great customer service experience.
12 July 2026
Friendly professional service, great free cafe, comfortable seating area for while you wait work.
12 July 2026
Extremely helpful and courteous. The work required wasn't covered by my warranty, but Mini picked up the cost as they accepted it was a fault when I purchased the car.
12 July 2026
Excellent service
12 July 2026
My service advisor, Mei, was excellent throughout the process. Kept me informed at all times and was very fair in her handling of the out of warranty costs.
12 July 2026
New car handover was totally unacceptable and Cotswold Mini management should be embarrassed considering the facilities that are available to them. And this is not the first time this has happened. Attention to detail is really poor.
11 July 2026
The lady dealing with my service was excellent.
11 July 2026
Car check in was excellent and the person dealing with the car was very professional. She also notified in good time when the car was ready
11 July 2026
Mei Sung was our contact. She was efficient in explaining everything to us. Very friendly. We felt welcomed and confident that our service would be undertaken well.
10 July 2026
Excellent service as usual
09 July 2026
Issue sorted quickly and efficiently.
09 July 2026
Brilliant service. V detailed feedback
09 July 2026
Honestly, Cotswold mini has been the best customer service I've had, from any industry, repeatedly.
09 July 2026
Quick and easy book in. Friendly staff.
08 July 2026
Cheltenham mini is just a lovely place to visit ??
07 July 2026
Prompt, professional and friendly service. Well done Mini!
07 July 2026
Professional
07 July 2026
Lovely showroom for waiting polite staff
06 July 2026
We dealt with Luke Bridgeman who is helpful, patient and courteous. Luke allowed me to take the car for a weekend after I started to have doubts about the electric car. His knowledge of the Mini is second to none. Great experience from start to end.
06 July 2026
Mechanics very efficient
06 July 2026
Everyone was helpful and attentive and professional. It was a well oiled machine of an experience:)
FIND Cotswold Cheltenham.
Address
- Corinthian Way, Cheltenham, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 17:00
- Sun:Closed (online-only)
Phone
- 01242 335 345
Cheltenham and the surrounding areas, including Gloucester, Winchcombe, Stroud and Stonehouse
Address
- Corinthian Way, Cheltenham, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01242 335 375
Cheltenham and the surrounding areas, including Gloucester, Winchcombe, Stroud and Stonehouse
30 September 2026
I was really happy with my experience, Luke helped me from day one and made the buying process feel smooth and enjoyable.