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- Cotswold Cheltenham Customer Reviews
OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
262 ratings and 195 comments received in the last 90 days.
22 April 2026
Ed was excellent from start to finish. He sought me the best deal and made sure I was looked after throughout my car purchase. He was very patient and made sure all my requirements were met and explained the process thoroughly.
20 April 2026
great service
14 April 2026
The sales executive I dealt with, Leigh Worth, is very helpful, knowledgable, organised, a good communicator, friendly and well mannered/respectful. He is an excellent representative of Cotswold Cheltenham Mini.
14 April 2026
Good friendly and helpful service
12 April 2026
Excellent
03 April 2026
An imminent holiday for me, caused some misunderstanding.
03 April 2026
Brilliant experience from start to finish. Friendly, knowledgeable team and a standout handover that made picking up my MINI feel genuinely special. Would highly recommend Cotswold MINI Cheltenham. Kate, Emily and Dale are the best!
02 April 2026
Our Salesperson Ed was immediately attentive to our requirements for a new car. Listened carefully to our lifestyle needs and the shared useage this vehicle would be required to undertake and gave us informed advice that enthused and excited us.
30 March 2026
The team at Cotswold are brilliant
27 March 2026
Lily Waddington, our sales exec was very thorough and professional and kept us advised at every stage of the process.
27 March 2026
Fantastic service
26 March 2026
Efficient, helpful, approachable. All completed on time.
25 March 2026
Great, friendly service from start to finish.
24 March 2026
Excellent service and Luke was always friendly, informative and professional. Thank you.
24 March 2026
Leigh, our salesman was super helpful, friendly and informative, nothing was too much trouble for him.
24 March 2026
Excellent service and communications throughout the buying process.
24 March 2026
Excellent service from Kieren and Katerina. However I have sent a follow up email to Mini UK's Director, due to an issue with the new central locking update and the impact this is having with my claustrophobia.
24 March 2026
Excellent service from Ed from start to finish
21 March 2026
Perfect Service
19 March 2026
Great car. Easy to get clear options to exchange our existing mini for a new electric one.
16 March 2026
Excellent customer service - very friendly and welcoming.
16 March 2026
Courteous, friendly and very professional throughout
16 March 2026
Ed Aston was fantastic. So knowledgeable which made the decision process so much easier. He is also very
12 March 2026
Leigh was excellent
12 March 2026
I am very satisfied with the service I received from Ed Aston, who provided great support to me when purchasing my new MINI.
12 March 2026
Sam Barclay was amazing nothing was too much trouble and I can't speak highly enough of her.
11 March 2026
The customer service from Leigh was excellent throughout. This was the primary reason for choosing Cotswold Cheltenham over my local dealership.
11 March 2026
Salespeople were all very professional and makes the purchase of this car very pleasing.
10 March 2026
Always Great Service and amazing staff
10 March 2026
Appropriate score Ed was extremely knowledgeable and helpful
10 March 2026
Aaron McCausland professionally engaged us from the start. He understood our requirements and oriented the product and process to suit my wife's preferences. Kept us updated and made the delivery a real occasion-thank you, we will be back!
08 March 2026
Completely satisfied
08 March 2026
Efficient & professional service.
04 March 2026
Very pleasant informative experience
03 March 2026
Leigh was by far the best car salesman I have met. He was extremely personable and very helpful throughout the process. He listened to my needs and validated my anxiety about buying my first automatic car. He then proceeded to reassure me.
03 March 2026
Fantastic from the front door to when we left ,the service from Lily was unbelievable good
02 March 2026
We dealt with Kate initially but, due to unforeseen circumstances, she was away from work. Kieren then took over and he was brilliant, very thorough. It was also really good to have Kate back in time for my new Mini handover.
01 March 2026
Ed was fantastic. He made the experience and certainly helped to secure a sell
24 February 2026
Had a great experience, was looked after well and I was supported to make the decision to purchase my first mini
17 February 2026
Staff all very friendly and understood from the outset what outcomes we were hoping for
12 February 2026
I was delighted with the care and consideration I received from Dale Walker & his team at Cotswold Mini Cheltenham.
02 February 2026
Samantha Barclay was very professional, friendly and patient. She did a great job and put my wife in the car she wanted and is very happy with.
02 February 2026
Eliott was fantastic and when he couldn't be there to help us further, he organised a colleague to help us. Amazing service!
22 April 2026
Polite and timely thanks
21 April 2026
Great and helpful service and great facilities to work in while I waited.
21 April 2026
Brogan was very helpful
21 April 2026
I trust Mini
20 April 2026
Great service
19 April 2026
I was kept well-informed throughout the process and was able to drop off and pick up my vehicle when convenient for me. It was also cleaned well when I collected it.
19 April 2026
Great customer service
19 April 2026
We were kept informed at all stages by the mechanic and by May who was a real treat to deal with.
19 April 2026
My car was in for a mot and as always I was delighted with the outstanding customer service I received whilst my car was in the workshop
18 April 2026
Evie is very efficient and instils confidence
18 April 2026
Had Mei as my service consultant and she was just amazing! so thoughtful and kind and empathetic & couldn't have asked for better customer service
15 April 2026
Sales manager was able to sort my problem out quickly
15 April 2026
Our service contact friendly and helpful.
13 April 2026
Service completed on time as promised. All staff very polite and friendly. Enjoyed the tea/coffee too.
13 April 2026
All aspects of the service and repair were good
12 April 2026
The service is impeccable and sitting & waiting area is very comfortable with complementary drinks & snacks. What more do you need.
12 April 2026
Good helpful service, hire car given when it was realised the wrong parts had been delivered. No hassle for me everything was sorted quickly.
12 April 2026
Always friendly and professional, work on the car completed to a high standard, always feel confident and safe when driving away.
11 April 2026
I was very happy with how Harry the service consultant dealt with me and resolved issues. However I was extremely disappointed with the over zealous nature of reporting MOT defects regarding windscreen wipers without including evidence on the video.
11 April 2026
The after care and friendliness from Kate has been exceptional.
11 April 2026
The service was completed on time with a video showing any issues and a free car clean
10 April 2026
They understood my problem and got my car in to be looked at as quickly as they could
10 April 2026
Quick and efficient
09 April 2026
The service you have provided is always consistent.
08 April 2026
Expensive but excellent service . Particularly looked after by HOLLY BOWERY who arranged a lift home and my car delivered next day.
08 April 2026
Donna was super helpful and kept me fully updated with progress
07 April 2026
realy good service but why the long wait to pick the car? this can be a bit off putting i always drop the car off at 7am but it never appears to be ready for me just to pay and pick up at 1600pm? What is that terrible smell in the lower car park
06 April 2026
Prompt service, good customer service.
06 April 2026
Great service - customer service was excellent
06 April 2026
Mei Sung looked after me fantastically.
06 April 2026
As a pensioner price is a key factor on keeping the car at it's best.
05 April 2026
Excellent customer service from Donna at your Cheltenham branch who was very reassuring and helpful. We also had a very good cup of coffee and a pastry while waiting to pick up the car. You are very expensive though so not five stars
05 April 2026
Great communication
04 April 2026
Excellent communication and service
03 April 2026
Staff are friendly and knowledgeable. We were kept updated throughout the day.
03 April 2026
the Work and the Service Agent (Hollie) were excellent Booking the work was not so easy. The first attempt involved a long wait being sent in circles betwen music and marketing messages. Cotswold didnt use to be like this. What's happened to you?
30 March 2026
Quick turnaround, great service
30 March 2026
Great service. Only issue is when I originally booked I was told it would be over £500. It turned out I have a service plan that covers it. Want to flag this as I was very close to not booking and going somewhere else due to the price I was given.
30 March 2026
Kept informed, courtesy car arranged within limited time when vehicle had to be kept overnight. Very friendly and helpful
30 March 2026
Everything was smooth and exactly as expected
29 March 2026
Friendly staff, easy communication and updates
29 March 2026
Harry rang me the day before and looked after me throughout. I was disappointed to have to pay anything to have brakes done only 4 months after purchasing the car, but Harry negotiated a deal with aftersales team and couldn't have done anything more.
28 March 2026
Mei Sung went above and beyond to assist me
28 March 2026
Professional friendly service
28 March 2026
Great service
28 March 2026
I'm happy with the service I had.
28 March 2026
All went well, kept informed of progress
26 March 2026
Very efficient, helpful and friendly
26 March 2026
Great service again from Cotswold mini
25 March 2026
Peter Greaves was really helpful, keeping me informed of the progress of the works.
25 March 2026
Excellent communication, clear video of visual inspection
25 March 2026
Great experience. Evie was very helpful & kept me updated throughout
24 March 2026
Lily was very professional & knowledgeable. If I had any queries about anything she was quick to email me back. Also Peter in the service dept was helpful when I brought my Mini in for a new personalised number plate to be put on.
24 March 2026
Service as expected: well informed and professional.
24 March 2026
Donna was amazing, helpful, informative and understanding whilst professional
24 March 2026
Nothing negative to say. All went smoothly. Every thing about the mot explained.
23 March 2026
Within two hours, the problem with my Mini had been identified and rectified. My Mini was also then cleaned. All whilst I enjoyed complementary coffee and pastries. Excellent coffee as well.
23 March 2026
Great service
23 March 2026
Great service overall.
23 March 2026
Excellent service as always. 5 star
22 March 2026
Kept me up to date and dealt with the issue swiftly
22 March 2026
Easy drop off,updated with vechiles progress during work & easy collection. Donna in sevice was excellent in keeping me updated as i needed to travel to dealership by bus ,a 4 hour round trip!
22 March 2026
Harry did a great job looking after me and my car, and BMW service is always great
22 March 2026
Service from Kate was excellent
21 March 2026
Excellent attention and arrangements throughout
21 March 2026
Absolutely 100% from test drive to collection . The coffee is amazing too!
21 March 2026
Problems resolved with no difficulty
21 March 2026
Very pleased with the service and the helpful staff.
20 March 2026
Always first class service
19 March 2026
Well, I was told when I bought the car in Feb it had had a full check so to have to the transmission oil so soon was disappointing.
18 March 2026
Quick efficient great service and value for money
18 March 2026
Efficient
18 March 2026
Very good customer service
17 March 2026
car was well looked after, had advisories given via video, Mei ws lovely, very helpful
16 March 2026
Car was initially returned with the problem not resolved. Problem was solved in the end after a very helpful discussion resulting in Mini agreeing to come and collect the car, do the repair, and deliver the car back to my home.
16 March 2026
There was sn issue I pointed out to do with a repair you made to my car. I was told a week ago I was going to be called back regarding this but so far, I haven't had a call. I will have to call and chase this up. Not ideal for a reputable garage.
16 March 2026
Always friendly and always give us a first class experience. Always give us good communication during our visit.
16 March 2026
Great service
16 March 2026
Exemplary service throughout.
15 March 2026
I have only used your services twice but both times I have had to bring my mini back in for you to put the issue right. For an authorised dealer I would expect a lot better service.
15 March 2026
So much better than my last 2 visits
15 March 2026
Donna looked after me well, looked into done issues and perused a claim on a part.
15 March 2026
Enjoyable new car experience, the second mini I have purchased from you. Was easy & straightforward
15 March 2026
From the MOT finishing at 12.20 to collection was 2 hrs 10 mins. It was only as I was on a school run I went to see service rep, as no contact was made
14 March 2026
Ridiculous price. Receptionist Key runner Service agent Service mechanic. Complete overkill leading to hugely inflated price
14 March 2026
I cannot find any fault with service
13 March 2026
Prompt, helpful and friendly service
13 March 2026
Although the outcome was as expected, I was slightly disappointed with communication with what was happening with my car. After being told that I would get a phone call of confirmation on if it would be kept over the weekend. Unfortunately I didn't.
12 March 2026
Timely MOT and clear communication
12 March 2026
Fantastic service
11 March 2026
Great service start to finish
11 March 2026
Unusually, not a positive experience. I arrived on time and was asked to wait. After 15 minutes, I went to speak to the sales team as I had an appointment there too. Returning to service, I was asked to wait again. When I eventually (see below)
11 March 2026
Excellent service - thank you
10 March 2026
A second to none Customer Service, very very satisfied.
10 March 2026
Efficient service. Friendly staff. Able to enjoy coffee and cake while working, while waiting.
07 March 2026
Donna was great - helped with me with the curtesy car
07 March 2026
Friendly and professional. Felt secure that my mini is being looked after.
04 March 2026
Ed was absolutely incredible. He provided us with excellent customer service and took care to explain everything. He is a credit to the company
03 March 2026
Good service
03 March 2026
Dealt with the problem in question
02 March 2026
Great welcome, fabulous environment to settle whilst waiting and speedy service. Thank you
02 March 2026
Great customer service, bright clean and welcoming garage
01 March 2026
Mei was really friendly and professional. A pleasure to deal with
01 March 2026
Good overall experience, from start to finish.
28 February 2026
Kept waiting for ages to book the car in. Eventually seen half an hour late. Could not get through on the phone when calling back to see if work was completed
28 February 2026
Welcoming and professional environment
27 February 2026
Car was done, key was fixed. Took quite me about 5 phone calls to get through to the appropriate person to take payment for the key. Funny that this part has to be paid in advance never heard that before. Also was nearly overcharged £100
26 February 2026
Usual quick service
25 February 2026
Your staff are all so polite, led by Andrew, the Service Manager. I always get a full report to keep me advised on how my car is doing.
24 February 2026
The work carried out was fine however, I was kept waiting longer than expected and then there was an issue with the card machine which ended up taking time to resolve.
24 February 2026
Everyone very professional and excellent service. A comfortable place to wait.
24 February 2026
Great service
24 February 2026
Very efficient, quick and friendly.
23 February 2026
Really helpful staff who went above and beyond to support me
21 February 2026
It is so frustrating trying to get through on the phone to make an appointment - you simply do not schedule enough people at peak times. Also I couldn't make an appointment through the website. I'm very happy with the work and with Peter.
21 February 2026
I had to call multiple times to get any information about my Mini. I never managed to speak to anyone when I checked it in, and the person that was looking after me, only really spoke to me to take the money at the end.
21 February 2026
Everything was good. Excellent service.
20 February 2026
Mai was so helpful and friendly and I also like the video that's sent from James the mechanic to show me around my car.
19 February 2026
Received excellent service. Everything was done quickly and well and staff were professional and friendly
18 February 2026
Always a smooth process from booking, checkin and the service being carried out.
16 February 2026
Good and timely service
15 February 2026
Fab customer service
15 February 2026
The process from booking to receipt of the car was handled efficiently and smoothly.
15 February 2026
Listened really well. Professional and helpful throughout.
15 February 2026
Great communication from start to finish by Evie, thank you
15 February 2026
Donna made sure I was kept up to date face to face regarding my MOT and advisories. Warm and friendly approach.
15 February 2026
Great customer service from dropping the keys off during the morning until collecting the car in the afternoon. Also, fab communication keeping me up to date on the progress of my car.
15 February 2026
All things done that I asked for.
15 February 2026
Excellent communication and service
13 February 2026
1st service as part of the plan , all good but am disappointed not to receive Mot notification which ran out 6/1/2026 one month from service it is my duty to know but had to rush out and get mot done usually auto notice comes? Good service though
13 February 2026
A good service at a fair price
13 February 2026
Your service advisor, Brogan Tully, was very helpful and kept me advised of the work progress on my car.
12 February 2026
The completed service was not registered in the vehicle or app days after having been carried out. I twice rang the service department to have this resolved, no one returned my calls despite a message having been left. I emailed but had no response.
12 February 2026
Really good service, quick Good place to wait
11 February 2026
Work that did not need to be done to the car was suggested and and also work that was not actually required to fix the problem was carried out. A rather large unnecessary bill was then presented.
10 February 2026
Happy with service.
09 February 2026
It was an easy process
09 February 2026
good service
09 February 2026
It was all great apart from the service light not being reset after the MOT including the date
09 February 2026
Great place to wait for your car ,the staff are very friendly and efficient
08 February 2026
Great customer service
08 February 2026
All good except don't agree with £25 for parking sensor that came loose.
08 February 2026
Excellent by service chap I spoke to. Car was very clean at finish.
07 February 2026
Great service
07 February 2026
Booking in for the service was easy. Brogan gave us all the information about the outcomes of the service and explained why certain items needed to be replaced fairly soon. Appreciated the car being washed as well.
07 February 2026
A little disappointed that we had to come back on a second day to locate the problem when we understood that the car had been fixed.
07 February 2026
I was on my way to Cotswold Motorrad on an unrelated matter and unfortunately ran over a pothole. I immediately went to Mini service and the advisor Holly was great .. she booked me in straight away to fit a new tyre without an appointment.
07 February 2026
Everybody you come into contact with is very friendly, efficient and professional.
05 February 2026
very friendly and helpful staff and spectacular premises, did everything they could to do my service as quickly as possible as l had travelled quite a distance from Shropshire to use your branch
02 February 2026
Great service thank you
02 February 2026
Great customer service. Helpful and accommodating regarding vehicle drop off and collection.
FIND Cotswold Cheltenham.
Address
- Corinthian Way, Cheltenham, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 17:00
- Sun:Closed (online-only)
Phone
- 01242 335 345
Cheltenham and the surrounding areas, including Gloucester, Winchcombe, Stroud and Stonehouse
Address
- Corinthian Way, Cheltenham, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01242 335 375
Cheltenham and the surrounding areas, including Gloucester, Winchcombe, Stroud and Stonehouse
23 April 2026
Sam provided a friendly & professional service in helping us source our latest mini adventure.