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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
296 ratings and 190 comments received in the last 90 days.
04 October 2023
The team were so friendly and helpful and a pleasure to work with
04 October 2023
Extremely friendly staff who provided clear information and advice.
03 October 2023
Great service
03 October 2023
Sorted in less than 24 hours
01 October 2023
The service and the attention to detail was superb , nothing is too much trouble for the sales team at Cotswold and they make you feel like you're part of the family. Dale and Zak as always thank you for all of your help
29 September 2023
Excellent service and facilities at the centre.
24 September 2023
Fantastic customer service from start to finish
12 September 2023
Toby went out of his way to make sure our car was delivered at a place convenient to us. He was happy to change the day to accommodate our plans and ensured that all the documents we needed to have in place were explained well.
07 September 2023
Leigh Worth and the team at Cotswold Mini looked after me so well through the sales and manufascture process, responding to my needs and keeping me up to date on progress. Leigh and the team really made the handover of the car exciting and memorable
07 September 2023
Brilliant service from Leigh. This is my 2nd purchase from Leigh. He was very thorough
05 September 2023
Leigh was very helpful and quick to reply to any questions.
05 September 2023
The car was well prepared and Joe Cole's helped me getting the app etc to be installed - complete service much appreciated
28 August 2023
Difficult situation regarding exchange of old to new car, due to time limitation and going abroad the next day, resolved by Cotswold Mini staff.
27 August 2023
The whole process was completed very quickly and easily
23 August 2023
everything was organised, well explained and a completely professional service.
22 August 2023
I experienced a problem setting up Mini Insurance for my new `mini with an existing personal number plate in advance of car collection. Mini `insurance were not very helpful, but ``Leigh helped to sort the problem out. Katerina was also helpful.
18 August 2023
It was a pleasant experience, even the finance side was not to complicated. The big reveal when picked up was fantastic as never had that before (with other car manufacturers) and driving out the showroom made it even more so.
11 August 2023
Brandon was helpful and was informative about the car
10 August 2023
Every aspect & detail from initial enquiries through to delivery is covered. The process of picking up your new vehicle is made special to you so you drive away confidently & totally satisfied with the experience.
06 August 2023
Lewis was knowledgeable and helpful
05 August 2023
The whole experience felt luxurious. From visiting the showroom and ordering the car, through to the detailed demonstration of my car's features, before I drove home. Toby was so supportive through the whole process.
05 August 2023
Very satisfied
31 July 2023
There was a factory recall which resulted in a several week delay.
24 July 2023
Leigh helped us to order the model of car we wanted and also explained the options available to us
10 October 2023
Very happy - seat cover excellent
09 October 2023
Josh in Cheltenham in service was polite and efficient
09 October 2023
Completed on time
08 October 2023
Easy to book, clear overview of work carried out and helpful staff.
08 October 2023
Good to know my car was checked & any isdues addressed.
08 October 2023
Excellent communication and general level of service
07 October 2023
Excellent service/support
07 October 2023
Donna was exceptional professional and friendly. This ensured the service was booked effortlessly with all communications delivered expertly.
06 October 2023
Very gelpful
05 October 2023
Friendly and efficient
05 October 2023
Nice environment. Easy check in. Took longer than I wanted but within the time frame I was told it would take.
05 October 2023
Very friendly and helpful staff that went above and beyond to sort my issues out!
05 October 2023
Great place to wait. Excellent service
04 October 2023
All straightforward
03 October 2023
On time, as expected, efficient, friendly.
03 October 2023
Very helpful and knowledgeable as always.
03 October 2023
Good service apart from a careless quote
02 October 2023
Excellent service. No waiting. I deal with other franchises. You are always 5-star other franchises can learn from you.
02 October 2023
Met on arrival and car valeted beautifully
02 October 2023
Appointment was like clockwork. Staff were excellent. Work was completed and cleaned inside and out as expected. Subject to work staying good I am very happy.
01 October 2023
Service was carried out on time and the service reception and advice was excellent and helpful, with additional guidance on use of Mini App . Also the refreshments and seating while waiting where welcome and comfortable.
01 October 2023
Service was good
01 October 2023
Job done as soon as they could fit it in.
29 September 2023
The team were so helpful and fixed my car that no one else seemed to be able too.
29 September 2023
Good that items that needed attention were spotted that I was unaware of. Disappointed that there are scratch marks now on the rear spoiler that I have never noticed before. But unable to prove if they were present when dropping car off.
29 September 2023
Repair achieved quickly & professionally.
28 September 2023
I was kept posted quite regularly.
27 September 2023
Staff great. Although in the coffee area lady could be a little friendlier. Lady didn't seem to want to engage in any convo
27 September 2023
Courteous, informative and helpful - good croissants too!!!
27 September 2023
The car was left with a critically low battery when I came to collect it. It clearly hadn't been properly checked before handing back to me, despite me being told it had been on a test drive and the clock needed resetting.
26 September 2023
Went for just brakes but they fitted me in for an oil service too as I didn't mind waiting. Saved me an additional 2 hrs travelling if I'd had to leave it for a full day.
26 September 2023
Again, polite and helpful staff.
25 September 2023
I can't think of any issues, or improvements required.
25 September 2023
Everything g went smoothly - sat and had a lovely coffee whilst I waited
25 September 2023
The personal telephone contact when my car was having a service informing me of issues that would need to be addressed was exceptional.
25 September 2023
Expensive and felt patronised
24 September 2023
All dealt with satisfactorily
24 September 2023
Everything passed off completely smoothly. Car received a good wash.
22 September 2023
Superb and friendly service
22 September 2023
Once everything was booked and on the day, I was really looked after and updated. I need to come back in for some follow-up work, but was told clearly what was needed and why.
22 September 2023
I was pleased that the Cheltenham branch agreed to drain my radiator and fill up with coolant free of charge after they had not tightened the radiator cap from a previous visit, which was much appreciated.
21 September 2023
Very helpful staff.
21 September 2023
Unable to fix problem. Thought it had been fixed, started driving home, found fault still there. Had to return to garage.
21 September 2023
I like the videos of my car which helps me understand the condition of it.
20 September 2023
Helpful, professional service team, who kept me informed and valued my time.
20 September 2023
Easy to get an appointment for a service, easy to leave the car.Work was completed on time, and well presented on collection.
20 September 2023
More than satisfied .
19 September 2023
Service and sales staff knew what they were doing and lent me a new car whilst mine was off the road
19 September 2023
Excellent experience
19 September 2023
Was dissappointed that I had to return my car to Cotswold a second time as usually really happy with the service I receive. It was returned due to the recall not being carried out correctly.
19 September 2023
Nothing is too much trouble
19 September 2023
It was a simple process and worked well
18 September 2023
Didn't have to check the work carried out.
18 September 2023
Very good customer service.
18 September 2023
Sorted a complex problem with commitment and kept me informed of progress throughout
18 September 2023
Booking my car in was super easy, as well as handover/collection. But the wrong part was replaced meaning I have to bring it back in. Wash & vac service was always great but recently hasn't been. Even when I bought the car it was dirty on collection
17 September 2023
Andy Welsby gets a particular thank you here. He worked with me to establish a difficult diagnosis and expensive repair. He listened to my views and understood that I had limited funds available and uncertainty about the cars future. Please thank him
17 September 2023
Little bit longer than expected and service notification in the car wasn't reset and had to get that done
17 September 2023
Service
17 September 2023
On holiday when old car failed. The team at Cotswold Cheltenham were super helpful with finding a home for my old car and setting me up with a new one.
17 September 2023
Completed as required
17 September 2023
Always good service
16 September 2023
Very pleased, especially after last year's experience with Hereford. You wouldn't know they were part of the same company. I have returned to Cheltenham.
16 September 2023
Received good service
16 September 2023
Quick & efficient
14 September 2023
Excellent customer service. Even the new cars sales manager Tom Freeman spent time to chat with me
14 September 2023
No complaints. Quick and efficient. Very friendly staff.
13 September 2023
I just had my mini serviced at Rybrook mini Worcester the month before. The car left the garage with no oil in it, and the jobs requested had not been carried out. Their customer service was non existent. Cotswold Mini is a different level of service
12 September 2023
Very polite,responsive, understanding and helpful with my issues. I wasn't the easiest customer to deal with as I raised a issue and I was very impressed with the service
12 September 2023
It was all OK but a little bit style over substance. Scratch under the surface and things aren't as they seem.
12 September 2023
Very helpful from booking to completion.
11 September 2023
Very clear information about my car, was kept informed by staff
11 September 2023
Everything done as expected
11 September 2023
Looked after well by the staff, a quick turnaround for the car and spent my time looking at the new cars! Coffee wasn't bad either.
10 September 2023
***** you can't get better
09 September 2023
Repair took longer than expected, but I was kept informed
06 September 2023
Josh got my mini looked at promptly after it was recovered to mini service
06 September 2023
The Mot took longer than expected. Also my display wasn't set back to how I usually have. This was easily resolved by a phone call
05 September 2023
Service was great. First time I've used Cotswold for a few years, have been using Lovetts. Lovetts l give you a video of your health check with the technician. Cotswold only provided me with a video explanation of traffic light rating not the car.
04 September 2023
Understanding and sympathetic to the the warranty issue!
03 September 2023
Very efficient.
03 September 2023
Only 4 stars as hovering not up to your usual standards . Everything else was fine
01 September 2023
Completely stress- free experience
01 September 2023
All good
01 September 2023
Work carried out on time and in line with price discussed. However I did notice some oil spillage from oil filter removal on surface of undertray. Which had dripped out a little. My car is a Gp2 kept in prime condition so a little surprised.
01 September 2023
Helpful staff, easy to arrange booking and Mini returned in clean condition.
01 September 2023
All works carried out within the time and more importantly to budget
29 August 2023
Everything covered and queries answered. Love Mini's - it's a great car and reliable with bags of character.
29 August 2023
My car was literally purring.. left it clean and vacuumed
29 August 2023
Hassle free experience
28 August 2023
I was given the car back with the engine management light on (one of the reasons for the visit). I was told the technician was aware of it and understood I didn't want it fixed (miscommunication with the receptionist).
28 August 2023
Left waiting twice with no resolution and had to chase. I was fined for late pick up of my son despite being assured I would have my car back in time
28 August 2023
I was able to express my genuine horror at the situation with a manager
27 August 2023
Apart from sitting in a chair where it was dipping from the ceiling. Think Mini can afford to get their leak fixed! Looked terrible in the service department
23 August 2023
Really friendly staff, quick and simple service. Communications was great and didn't cost the earth. Also great latte whilst waiting!
22 August 2023
Staff are always helpful and friendly.
21 August 2023
Work done well
21 August 2023
Very good
21 August 2023
The service itself was fine but I did specifically request a check if the undercarriage of the car as I could see something hanging down towards the centre. I was assured this was checked and nothing found but it is still present.
21 August 2023
Problem fixed promptly and professionally
20 August 2023
Car was repaired swiftly. BMW contributed to unexpected failure of turbo. Had that not happened we wouldn't be buying any minis in the future and we have 2
19 August 2023
Good communication/updates by phone/text, not cheap
17 August 2023
Efficient service by Staff and good to have clear details of what work was undertaken and what may need to be addressed in the future.
17 August 2023
From the staff at reception, to those on the call desk, to especially Josh and Andy who are both a credit to the company in the way they make us feel welcome.
16 August 2023
Very
16 August 2023
No issues at all, polite and timely service that resolved the issue
16 August 2023
Good service
15 August 2023
Brilliant
15 August 2023
Work was carried out very efficiently and the video to explain what work was needed was very detail and easy to understand
14 August 2023
I chose one star but the system wouldn't let me do that. This survey process seems well suited to happy answers only. What a sad reflection on a once proud name.
14 August 2023
Useful video about the service and very clear what work needed doing.
14 August 2023
kept informed
14 August 2023
Didn't have to wait long.
14 August 2023
Half the jobs done with no call follow up
13 August 2023
You do what you say you will do with no fuss. Very Professional
13 August 2023
Could not have asked for better
09 August 2023
Great people doing great business.
08 August 2023
Everything to do with my visit was excellent
08 August 2023
Very helpful did what was required thank you
08 August 2023
The service department is good but they were delayed by waiting for permission to proceed from Mini uk.
07 August 2023
Everything was done well, but on the phone when booking I was told I only needed one part of the service (costing £80) but when I came to collect my car more had been done (totalling £250)
07 August 2023
Everything was checked and commented on as part of the end of warranty review
06 August 2023
We were really pleased with the attention to detail
06 August 2023
No hassle with knowledge mini will take care of your car to the best of their ability.
06 August 2023
The overall experience makes me valued as a customer
05 August 2023
All work done as requested
03 August 2023
Everything was completed when they said it would be done.
02 August 2023
Support given to fix a warranty issue
02 August 2023
Everything completed, service and MOT, including x 2 new tyres. Information given about what was needed and why. Only disappointment was I thought I had mentioned when I booked about AC not working and yet unable to complete that task as part not in.
02 August 2023
Very good service
01 August 2023
Very smooth process and kept updated at all stages.
31 July 2023
The service went well and we had the car back as per the time we requested
30 July 2023
Very pleased with service and staff
30 July 2023
They are very good
30 July 2023
Still trying to fault find a braking issue
30 July 2023
Great service!! Parts were a bit expensive though.
29 July 2023
I recently had my Mini serviced, and as expected, had everything technical explained to me in terms that did not make me feel I was being talked down to. which sadly has been the case in the past with other garages.
29 July 2023
The service was completed in a timely manner. The video of the MOT check was excellent and the service personnel couldn't have been more helpful.
29 July 2023
Love the whole experience at Cheltenham - beautiful showroom, excellent staff and fantastic facilities
29 July 2023
Everything runs like clockwork at Cotswold Cheltenham.
29 July 2023
Just a point knocked off for not telling me when the car was ready
28 July 2023
The service I received from Josh was excellent. He listened to my problem/ enquiry that I had with the wheel hubs. He was friendly and very helpful. Pleased with the way the mini now looks with its new wheel caps.
28 July 2023
I was confused by the online options so I called and they helped me understand what service I required and gave me costs upfront.
26 July 2023
1. booking for courtesy car not done 2. Query re setting up TLC on day (£800+) 3.Courtesy clean of car - outside good (except windows), inside boot not touched and other parts not cleaned satisfactorily - £900+ spent! Happy to discuss further
26 July 2023
Experience of staff to assist with information and detail of services provided
26 July 2023
Very efficient service .
25 July 2023
I was kept informed about my MOT.
25 July 2023
I presume they did exactly what was required
24 July 2023
Good communication, loan car, efficient booking process
24 July 2023
could not fault the service given
24 July 2023
I was welcomed, guided and made to feel individual rather than like being on a conveyor belt. I was allowed to take in the dogs and gave a coffee while I waited for my lift to arrive.
24 July 2023
Very satisfied .. thank you
23 July 2023
Great communication and service
23 July 2023
Faultless service.
22 July 2023
Lack of communication with other branch, leaving me the customer to chase and sort. Despite the fact they knew what the warranty work was they had not previously ordered in all the parts (leather seat pad was faulty) meaning job took even longer!
22 July 2023
Quick efficient service
20 July 2023
Communication was 100%. Staff friendly/helpful. Service staff also great and my wife's car is in tip top condition
20 July 2023
Good sevice
20 July 2023
Did it all on time cleaned car
19 July 2023
Only had an mot but very thorough information given and advice re future servicing
19 July 2023
Friendly and knowledgeable welcome, job done quickly and effectively, albeit at a price.
19 July 2023
Staff are always friendly and knowledgeable. I was kept informed throughout the day, via email and video, on the progress of my car. Brilliant service team.
19 July 2023
Liked the video, courtesy car wash and vacuum.
19 July 2023
Everything was done efficiently and timeously.
19 July 2023
Very good service
04 October 2023
Had great service. All staff very helpful and knowledgeable.