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Customer Reviews.

sales

5

Friendly helpful staff , good vibe in the mini department

18 June 2019

sales

5

Steve Bill sales executive very knowledgeable, helpful and made whole process extremely easy. Handover of car from Ben who was also excellent and set up phone to call so when I left mini all was connected and I knew how to work everything!

18 June 2019

service

3

Given quotes for works needed that were wrong

17 June 2019

service

5

All was transparent and professional

17 June 2019

service

5

They were great! They had initially booked the car in for quite a lot of work based on the mileage. However, when they checked the key data it turned out only some was necessary so they only did what was necessary - very reassuring.

16 June 2019

service

5

Easy to book in, good service, excellent facilities whilst waiting.

16 June 2019

sales

5

Ben was exceptionally helpful, knowledgeable and courteous

16 June 2019

sales

5

nothing was too much trouble

15 June 2019

sales

5

Ability to borrow a car for weekend helped us make the decision.

12 June 2019

service

5

Job well done. Information provided all the way through about work intended. Deadlines met. See also above.

12 June 2019

sales

5

Very good staff - knowledgable, helpful and very personable. Always had a smiley face!!

11 June 2019

service

4

Kept me informed of all work and can't fault the service.

11 June 2019

sales

5

Everything went smoothly and perfect

11 June 2019

service

4

My car was repaired- but on driving away a new problem has occurred which could be a coincidence but is strange as the dash cam had been disconnected and now the socket isn't working.

11 June 2019

service

5

Thorough work

10 June 2019

sales

5

Emily was brilliant - she listened to what I wanted and found the perfect car for me!

10 June 2019

sales

5

The experience was very relaxed, there was no pressure, eveyone was so helpful and I came away with the mini of my dreams

10 June 2019

service

5

Very pleased

09 June 2019

sales

5

I felt I could ask any question and I was put at my ease. The regular updates on my mini's progress were very useful.

09 June 2019

service

4

The valet wasn't as good a quality as expected or had previously

08 June 2019

service

5

I was worried about my recent issue as it was to a fault that I believe to be a quality issue and my car is out of warranty. I wasn't happy to pay for an investigation charge as my issue was visible but agreed. Cotswold helped get mini to contribute

08 June 2019

service

3

In the past, when a service happened, small jobs would be done, subject to a quote by telephoning me. Recently this hasnt happened,eg I have a bulb gone and as I forgot to mention this, it's not been replaced even though car has been in twice since.

07 June 2019

service

4

Helpful and cheerful

04 June 2019

service

5

Very professional, with first class facilities.

03 June 2019

service

5

Satisfied all round

03 June 2019

service

5

C Gilder the Service Advisor is exemplary, and his customer handling skills are commendable.

31 May 2019

service

5

Service was excellent and staff were approachable and attentive.

30 May 2019

service

5

Car taken in very quickly and repaired efficiently. Excellent assistance from Adviser Jo who was extremely helpful.

30 May 2019

service

5

Always had great service

28 May 2019

sales

5

Very good experience from start to finish

27 May 2019

service

5

Treated with courtesy throughout

21 May 2019

service

4

I would have been completely satisfied if the tyre kit had been replaced as I was told it was out of date but wouldn't need it, as four days later I had a flat tyre, and having no run flats or a spare I was completely stuck!!

21 May 2019

service

5

Unbeknown to me my service was covered by the mini service package I paid for when I purchased my mini and was therefore delighted to be told that I only had to pay for the mot!

19 May 2019

service

2

Absolutely stunned to be given bill for over £60 for supply and fitting of four standard wheel nuts (to replace locking wheel nuts over-tightened on last service) Surely no more than ten minutes work.

17 May 2019

sales

1

We ordered a mini countryman cooper s with grey leather seats and a black roof we received the car without the black roof and gray seats. And throughout the experience we had to chase the salesman for updates and information very very poor.

16 May 2019

sales

5

Fantastic experience

14 May 2019

service

4

had good service

13 May 2019

service

2

Poor customer service Felt as though my car was unsafe which is incorrect on second opinion

10 May 2019

service

5

Work was done as promised & I drove away in a lovely clean car.

09 May 2019

sales

5

I was kept up to date throughout the process. Everything was explained to me and I never felt rushed or pressured to make a decision.

09 May 2019

service

5

Fast and efficient and the technician also connected my mobile app to the front and back camera for me where I had been having problems since it was fitted earlier in the year.

07 May 2019

service

5

All work completed to high standard with great customer service

07 May 2019

service

5

As above.

06 May 2019

service

5

Efficient dealership

06 May 2019

service

2

Booked a service and wait. Coffee area was uncomfortable, poor coffee and poor refreshments in general

06 May 2019

service

5

Staff always so helpful and can always answer any queries you have about your car. Not pushy too.

04 May 2019

service

5

All was done as expected.

02 May 2019

service

4

Parking in the service area was full, so less convenient than usual

02 May 2019

service

3

The car was booked in at 11am for an MOT and it was given back to us at 3.15pm dripping wet inside. No problem with the car so why do long. It wasn't valeted either.

30 April 2019

sales

5

Warm and Professionnal