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Customer Reviews.

sales

5

This is the second new mini we have bought this year. We are very fortunate to have Cotswold Mini Cheltenham on our doorstep!

03 October 2019

sales

5

Kept informed and accommodating

03 October 2019

sales

5

Everything went smoothly and was clearly explained during purchase and delivery

02 October 2019

sales

5

V helpful & friendly staff Toby was excellent. V informative & professional without being too pushy

02 October 2019

sales

5

Emily was great! The show room is lovely, and everyone was very friendly and welcoming

01 October 2019

service

5

Nothing goes wrong, ever.

01 October 2019

sales

5

Had a new car from the stock at the centre, everything went very smoothly.

01 October 2019

service

5

Friendly, efficient and the client is always well looked after.

30 September 2019

sales

5

The sales person, Louis Dowdswell was very professional, friendly and knowledgeable, nothing was too much trouble and he kept us informed through the whole process from interest to delivery.

30 September 2019

service

4

I believe the work necessary was done

30 September 2019

service

3

Great service, very professional and friendly. Just feel very expensive.

30 September 2019

service

5

Craig was great - he went above and beyond what was expected to ensure the best service was given.

29 September 2019

service

5

Easy and straightforward.

29 September 2019

service

5

All my requirements were listened to and, despite the fact that I disappeared on holiday for a week, I had a new car within a very short space of time

29 September 2019

service

4

Even though I had to bring my mini back in for the same problem 10 days later, the problem was sorted out very quickly and at no extra cost.

28 September 2019

service

3

Headlights have a fault with the auto sensor, so are always on even on sunny days. Thought this would be covered by the warranty but was advised that there would be a change of £100 even just to take a look and probably not worth bothering with.

28 September 2019

service

1

The agent said that he understood my concern but could not explain why only one fluid change was covered. I feel deceived and cheated.

27 September 2019

service

5

Very easy to drop off and pick up car. No problems with booking

27 September 2019

service

5

Excellent service

27 September 2019

service

4

Efficient. Kept me informed.

25 September 2019

service

5

Good service at the desk and the organised lift home.

25 September 2019

service

3

The parts were on backorder, but you did give me an excellent courtesy car! The cost of the whole thing was very expensive.

25 September 2019

service

5

I was very impressed with the pick up and drop off service you provided, however I was unsure (and not informed) about what software update was being carried out.

24 September 2019

service

5

All work carried out as described

24 September 2019

service

3

Have suffered poor service in the past which was taken up with and resolved by, Mini UK. Head lamp failure this time, no loan cars available, advised repair should take about 90 minutes so elected to wait but unable to complete repair so rebooked.

24 September 2019

sales

4

The Cr was delivered later than we were lead to expect.

24 September 2019

sales

5

we found john very helpful

24 September 2019

service

5

Excellent customer service.

24 September 2019

service

5

the service chap that i dealt with was very nice polite and efficient!

23 September 2019

service

5

I have an issue with an intermittent 'squeak' which has not yet been found but it is being looked after efficiently with the service team and my mini has been re-booked in for further investigation

23 September 2019

sales

5

Good contact, regular updates

23 September 2019

sales

5

As stated above excellent service, from Ben Wakefield and Dale Walker, they are a credit to the company. So helpful and accommodating.

23 September 2019

service

5

check in was easy, driver took me home and was available, on time and very professional. The work was carried out efficiently under warranty although I would contend that the car should never have been handed over to me originally in the state

22 September 2019

sales

5

What an amazing Retail Centre and such a great team. No wonder they are the BEST MINI Retailer in the UK

22 September 2019

sales

5

Helpful and knowledgeable salesman

22 September 2019

sales

5

Looked after in an appropriate way from beginning to end

22 September 2019

service

5

good customer service experience

22 September 2019

sales

5

From start to finish Ben kept in contact, made the process so stress free and easy! This is my second car, both times I have had Ben and I wouldn't hesitate recommending him to friends and family!

22 September 2019

service

3

Well service was completed but still have a problem which was reported of high power outage on start up. This was suggested as linked with the installation of mini cam system installed in January and would need service of 24 hrs

20 September 2019

sales

5

Good customer service we were made to feel very special

20 September 2019

sales

5

Even a chip of paint off the door at time of collection was sorted well. All my questions were answered.

20 September 2019

sales

5

I dealt with Steve Bill who was excellent.

19 September 2019

sales

5

excellent service through out

17 September 2019

sales

5

Nice to see the progress of the build and final delivery.

16 September 2019

sales

5

Very helpful and easy

16 September 2019

service

4

The car was washed and vacuumed after service but not particularly well.

14 September 2019

service

4

Very pushy on trying to sell expensive extras when in for a service.

14 September 2019

service

5

Effort made to get it done as quickly as possible as I had to wait for service. Thank you !

14 September 2019

sales

5

Excellent facilities. All staff approachable and welcoming. My salesman Ben deserves special mention. He knows his customers and contacted me when a car became available that he knew was right for me. I bought it 24 hours later.

13 September 2019

sales

5

Listened and friendly approach Felt valued as a returning customer