Friendly staff and great service
Everything went smoothly and according to plan
As i said, Louis was amazing and nothing too much hassle despite my many emails
Efficient, fixed first time, nice and clean when collected
As usual excellent service. The staff from reception to sales were efficient and kept us updated each step of the way
Joel Mott was a complete professional, answered my questions very quickly and put me at ease during the whole process. I was very impressed with how he helped me with any issues that cropped up.
Given a time slot and everything was completed on schedule
Since Mini has moved to the premises at Corinthian Way , I have found the service to be excellent. It is good to have continuity with staff members .Excellent service from Craig Hatton. He explains any queries I have about my Mini's MOT or Service.
Louis Dowdeswell was extremely helpful and patient as the purchase had to be done remotely and i am not very computer savvy!
Treated me with respect rather than just another customer.
Quick service and also washed
Excellent customer service from Louis Dowdeswell at Cotswold Mini Cheltenham throughout, from initial ordering (done remotely because of the Covid lockdown) to final delivery.
Very efficient service and car was ready before the promised time.
made things and relaxed , just seem to enjoy selling you the car and making it a special event
Loverly surprise pulling back the cloth on the nicely prepped JCW
Prompt and supportive service
Louis Dowdeswell provided the right balance of information of answering questions, providing information and meeting our requirements. Excellent service.
Completed MOT, extremely thoroughly. Repaired damage under warranty, without trying to get away with doing less (like Land Rover did with my Range Rover).
Very knowledgeable salesman, who understood our needs.
As above really, I was kept updated at all times and when other jobs were identified the costs and timings were outlined to me before any extra work was carried out. Excellent service, nice people, great surroundings.
Really helpful and didn't over sell
Again can not fault Steve Bill for his attention to everything I needed.
Completely satisfied very professional throughout ending with a nice clean mini.
Team were great
Despite lockdown constraints, service excellent
Made me feel totally relaxed. Such friendly attentive staff. Very organized as far as covid restrictions go.
All of my questions were answered and no pressure was placed on me
From start to finish delightful experience
Always had a good experience
Love my Mini experience from start to finish!
Always very attentive and friendly
Could not fault anything about the whole experience from start to finish it was fantastic.
Cos it was brilliant
Even with a global pandemic taking place I was very impressed by the service provided by Joel and the team as a whole at Cotswold Mini.
Good we were able to wait and enjoy onsite cafe
Ben had always been the best at looking after me. Always makes me feel good, cared for and smart
Easy to book On time etc
Service carried out quickly and explanations of items covered given. Always a nice touch to have it cleaned as well
From the moment I arrived I was treated with courtesy and respect. All of the staff were friendly, polite and professional.
Very good service at the point of service, people know product well
Very helpful staff
Great Team at BMW mini Cheltenham.
AS above - could not have had better service for the price paid.
Very polite, informative about the car we had purchased, nothing was too much trouble.
Excellent customer service