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Customer Reviews.

service

5

Craig went the extra mile when he realised the service car allocated to me was manual. I drive an automatic. He went to a lot of trouble to find an automatic.

15 August 2019

service

5

We have had absolutely excellent response when dealing with a few minor niggles.

15 August 2019

service

5

Emma was very helpful

12 August 2019

service

5

Very friendly and extremely helpful

11 August 2019

service

5

Excellent customer service

11 August 2019

service

5

Everything just works like clockwork

09 August 2019

service

4

Very happy with service

09 August 2019

service

3

It's the second time you have sent me a survey and I got no response to my previous comments. Service very satisfactory but I thought as a matter of routine, you cleaned the car outside and in when it was in for a service?

08 August 2019

service

1.5

Easy to book car in & be met on arrival- helpful staff. Lovely to have an iced cold complimentary drink on a very hot day. Had to wait to be dealt with and pay. Boot carpet wasn't vacuumed & parking very tight to get out of.

07 August 2019

service

5

Efficient, knowledgeable.

06 August 2019

service

5

Three words professional, professional, professional

06 August 2019

sales

5

Great showroom and staff.

05 August 2019

service

5

Was very happy with the level of service I received

05 August 2019

service

5

Excellent

05 August 2019

service

5

No hassle

05 August 2019

service

2.5

Great customer service, friendly staff and helpful

04 August 2019

service

5

It's made very easy just book the car in and book a courtesy car if needed. The car comes back sparkling and any problem fixed.

03 August 2019

service

2

When my car was in for a service, I was informed that the GPS was due an update. I asked for this to be carried out whilst it was in the garage and was told it could not be done by the dealership; it had to be done by myself. This is no good to me.

03 August 2019

service

5

I was completely satisfied

03 August 2019

service

5

Very businesslike, kept me informed

01 August 2019

sales

5

Really good service from start to finish. Good communications, helpful throughout

01 August 2019

sales

5

Professional and polite . Made me feel very special.

30 July 2019

service

5

Picked it up and returned

30 July 2019

service

5

I always get a great service from Cotswold Mini

30 July 2019

service

5

Because I'm completely satisfied!

29 July 2019

service

4

fantastic chauffeur service from Peter. Lovely welcome from Sam on arrival and great 1-2-1 service from Craig before and after MOT.

29 July 2019

service

5

No problems at all.

27 July 2019

service

5

Excellent customer service and communication and really nice place to wait for car to be ready.

27 July 2019

service

5

Service lived up to my high expectations.

27 July 2019

service

4

Like I've said make the pricing a little more more easier to you and and I appreciate the courtesy wash and Hoover is complementary but not the best by far.

26 July 2019

service

5

Work was completed as requested on time, all questions answered. I trust your teams.

23 July 2019

service

5

The service team are very courteous and helpful.

23 July 2019

sales

5

Because it all went well

22 July 2019

service

5

allocated service receptionist

22 July 2019

service

3

I assume service to be as it should, but unfortunately the car looked as if it had been washed with dirty water.

22 July 2019

service

5

Moving to new site in Cheltenham caused a problem to us older regular customers in Gloucester but car collected and returned This was really appreciated .

21 July 2019

service

5

Made welcome

20 July 2019

service

5

Every staff member that I dealt with from booking the service in, to being updated and collecting, we extremely helpful, friendly and polite. Fantastic customer service. My car looked gleaming when I collected it too.

20 July 2019

service

5

You are easy to work with and my car always feels good for being with you.

20 July 2019

service

5

I love the collect and return service

20 July 2019

service

3

See above.

19 July 2019

service

4.5

Slightly picky but the car was washed perfectly and then the front tyres were replaced leaving the tyre lubricant showing. I did find a set of keys for a 1 series BMW in the car too (which I returned) not sure if that was my compensation!

18 July 2019

sales

5

SEE BELOW

18 July 2019

service

5

Always helpful

17 July 2019

service

4

Kind and reliable

16 July 2019

sales

5

Professional friendly service

16 July 2019

service

5

The car has been a dream to drive since .

16 July 2019

service

5

Always friendly. Nice centre can have a coffee etc whilst you wait.

16 July 2019

service

4

As said above it took longer than expected and with 4 children it caused extra stress.

15 July 2019

service

5

Was quick and friendly and all done to time