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Customer Reviews.

service

5

It was easy to park my car in the service area. the service eam were very efficient and helpful.

06 January 2020

sales

5

relaxed and laid back experience ,but still professional

06 January 2020

service

5

Excellent service, friendly staff & great facilities

06 January 2020

service

5

I was sent a video of the MOT and service which the technician explained what he was doing.

06 January 2020

sales

5

Smooth transaction, no problems and easy to deal with.

03 January 2020

service

2

When I first rang, on a Sunday after discovering my boot was full of water I was told 'the servicing centre is shut, phone in the morning.' When I challenged this on the the phone, the lady checked and told me to call Mini Assist.

03 January 2020

service

4

Only thing I don't agree with is the £18 fee on the courtesy car.

03 January 2020

service

1

Very grateful that you offered a end of warranty complimentary check, but had to return twice for a job that could have potentially been completed on the 1st trip. If I hadn't have noticed the problem not fixed nobody I believe would have said anythi

01 January 2020

service

5

Very helpful member of the team dealt with my enquiry very quickly with a very good conclusion.

01 January 2020

service

5

Prompt

01 January 2020

service

5

As above

01 January 2020

service

5

Service reception was very polite and helpful , car was ready on time and got phone call re extra work needed.

29 December 2019

service

5

Excellent customer service.

29 December 2019

service

4

Good quick service, comfortable place to wait, good debrief. However a set of wiper blades were too expensive.

27 December 2019

service

2

Was expected to wait for 10 minutes when dropping off the keys. Was sent a pointless video that didn't give the key info on when payment was needed. Staff were 'direct' that I had not taken all his calls (I returned 2 to no reply).

27 December 2019

sales

5

Very professional and friendly sales representative who was extremely knowledgeable and patient with my decision making, and matched my needs and wants to the car perfectly

26 December 2019

service

5

Excellent service c very friendly staff

24 December 2019

sales

5

Helpful advice through all steps of buying the car.

24 December 2019

sales

5

Great service, sales person was attentive and ensured we had the car that we wanted at our budget level.

24 December 2019

sales

5

Customer service

24 December 2019

service

5

Get job done

24 December 2019

service

5

Great feedback

24 December 2019

service

4

Cotswold were, as ever, helpful, friendly and accommodating. On this occasion I hadn't booked a slot but they managed to fit me in to the schedule, recommend and fit a new battery and provide a check on brakes and tyres.

23 December 2019

sales

5

Kept informed at every stage of process and contacted on a regular basis

22 December 2019

service

5

Good communication

21 December 2019

service

5

Joel was amazing, personable and friendly - keep up the good work! Went out of his way to help me and sort everything out.

21 December 2019

service

5

Everything done on time as stated.

20 December 2019

service

5

Pleasant staff

20 December 2019

sales

5

Handover was smooth and I left feeling like I could go back to Ben any time with questions.

19 December 2019

service

5

We are always very well looked after... and the cafe does a great hot chocolate:-)

18 December 2019

service

4

Not perfect simply because the video sent as I waited didn't include labour costs. I thought it was a little disingenuous and would have been a nasty surprise at the payment stage.

18 December 2019

service

1

Manner in which vehicle and myself dealt with

18 December 2019

service

5

Friendly people, personal service

17 December 2019

sales

5

Very pleased with service received.

16 December 2019

service

2.5

The service provided was very uncompromising. The collection driver was very good. I was told when the car was collected that it would likely be back same day and if not I'd have plenty of notice. I then had to leave work early with very short notice

13 December 2019

sales

5

I was totally satisfied with the experience

13 December 2019

service

5

Excellent supper staff and friendly Andrew was excellent during the whole process.

12 December 2019

service

5

I liked the treatment I received and the work done on my car has been good. The advice I was given about the condition of my car was very helpful.

09 December 2019

sales

5

I had excellent service from Steve Bill from the first time I called into Cotswold Mini right through to collecting my new car. His help and advice could not have been better. The Cotswold Mini showroom in Cheltenham is an outstanding building.

09 December 2019

sales

5

Very enjoyable experience, couldn't fault it.

09 December 2019

sales

5

Very helpful, knowledgeable,friendly staff.

09 December 2019

sales

5

John behaved professionally throughout and kept us well informed. Car was delivered early and handover experience was a pleasure.

09 December 2019

sales

5

Fantastic staff , I was dealing with a man called lewis very helpful kept me informed every step of the way

07 December 2019

service

5

Really thought it was great customer service

06 December 2019

sales

5

Cooper S Classic L is just fantastic

03 December 2019

sales

5

Listened to what we wanted and put together a deal that was acceptable to us. Friendly and knowledgeable sales staff, Adam was amazing and Dale found us a deal we were happy to go with.

03 December 2019

service

4

Totally satisfied apart from the detail given above

03 December 2019

sales

5

Because they were efficient

01 December 2019

sales

5

Great knowledgeable service from Toby

01 December 2019

service

5

The service was excellant emily kept in touch and led us through the whole process very efficiently.