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Customer Reviews.

service

5

Couldn't have asked for more

15 March 2019

sales

5

Emily kept me updated throughout

15 March 2019

service

5

No problems experienced

14 March 2019

sales

5

Fun from start to finish at Cheltenham

14 March 2019

sales

5

Very good

14 March 2019

service

5

The staff and venue are amazing. The best.

13 March 2019

service

5

As above I could not fault the level of service provided from all.

13 March 2019

sales

5

Completed all paper work and then Louis took me to unveil the car which I did and I was not disappointed. Having never ordered a new car I had just hoped that my vision of the car was what I hoped it would be and it lived up to expectations.

12 March 2019

sales

5

The complete process was handled in a very professional and friendly way

12 March 2019

sales

5

Being kept informed of the progress of the build of my mini by e-mail and by Leigh Worth (Sales Executive) was very much appreciated.

11 March 2019

sales

5

Great service from Louis

11 March 2019

sales

5

I was well looked after by Emily Fisher and the cameo appearance by Ben Wakefield put the icing on the cake :-)

11 March 2019

service

5

As I have a disabled husband and travelling to Cheltenham difficult they are always happy to collect and return my car. This time a service was not due but asked if they could do a check for me. This provided reassurance that tyres,water etc were OK.

11 March 2019

service

3

Strut mounts replaced for third time in three years and 24k miles, told not covered by warranty, £250 excess charged on extended warranty. Steering wheel replaced but fitted crookedly. Automatic head lights not working. Not good!

10 March 2019

service

5

As always the service was fantastic. I was seen straight away and Emma was very professional.

08 March 2019

service

5

Repairs to car carried out quickly, I received friendly and efficient service. Car was ready and cleaned when I arrived to pick it up.

08 March 2019

service

3

Your systems were down when I came in, so you were able to do the service but we then had to bring the car back for the computer-based part of the process to be completed. No-one rang to organise the second part despite what had been promised.

07 March 2019

service

5

very efficient

06 March 2019

service

5

You would never know my alloys had been scuffed.

05 March 2019

service

4

Pleased to have my car picked up and returned also friendly and helpful service

04 March 2019

service

5

This has been my best ever customer service experience. This is my first time with Mini. Previously I've been with competitors that aren't in the same league.

04 March 2019

service

5

Let me know when it's ready to pick up and paperwork is ready for me when I get there, then all done. Escort me to my car and starts it up, ready to go.

03 March 2019

service

5

I was on holiday in the Cotswolds when my mini developed a fault. I drove to the dealership at 1300 and by 1530 my car was repaired and spotlessly clean! Emma Smith was brilliant. She looked after us so well, even directing us into Cheltenham.

03 March 2019

service

4

Prompt attention

03 March 2019

service

5

Work completed as agreed

03 March 2019

service

5

Have dealt with Craig at a previous dealer and found him to be very good then and he is the same now. However, the whole service experience is very good.

02 March 2019

service

4

Bit of a wait as very busy when arrived at pre booked time .

02 March 2019

service

1.5

Service carried out fine. See box above for cause of significant dissatisfaction.

01 March 2019

service

5

Kindly resolved my seatbelt warning message and rewired the wires I accidentally cut through

01 March 2019

service

5

Good experience

01 March 2019

service

5

Willing to fit in with my work schedule

01 March 2019

service

5

Emma showed excellent customer care skills

26 February 2019

service

3.5

Nothing super special...

25 February 2019

service

1

The job carried out at Mini in my opinion was only necessary due to damage that could only have occurred during a previous visit. I often do not receive a call back. Mini do not deliver on their promise and I am not valued as a customer.

24 February 2019

service

5

Helpful friendly staff. Efficient service Punctuality Clean pleasant environment

24 February 2019

service

5

The car was service promptly and completed on time. Staff went out of their way to find a solution to a question I had. Great facilities to.

21 February 2019

service

3

Service on arrival good.

21 February 2019

service

5

Was perfect we had previous books for a fault with our car which couldn't be replicated in the garage and when it happened again we popped straight in and was given a car to borrow. Service was better than we could have hoped for.

18 February 2019

service

5

Amazing customer service from Emma and the host !

18 February 2019

service

5

You did what I asked.

17 February 2019

service

5

I was satisfied

17 February 2019

service

3

Service seems good mechanically washing the car wasnt the best bonnet was covered in swirl marks not what I would expect from a bmw garage

17 February 2019

service

3.5

The service was ace But was disappointed the technician chucked all my stuff back in the boot rather than how he found it and left the dash cam disconnected.

16 February 2019

service

5

Fantastic service through and through staff being the heart of it and then the fantastic car

16 February 2019

service

5

When car had a minor problem then it was solved quickly

15 February 2019

service

5

Andrew McAdam looked after me and as usual he was very attentive, professional and courteous. First class service. Well done.

15 February 2019

service

5

Great service, delivered with a smile. Cotswold Cheltenham is also a fantastic site - the cafe is great and the vintage cars on display are awesome.

15 February 2019

service

3

Was given to understand that the car I bought could have 15

14 February 2019

service

5

Great work!

12 February 2019

service

5

I promised the service guy I/d give 10/10!