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Customer Reviews.

service

5

See above

05 January 2021

sales

5

Kept informed on the progress of my purchase. Handover was personal.

05 January 2021

sales

5

Again it was down to Nathan Marks.

04 January 2021

sales

5

Modern, smart and welcoming showroom. Also good coffee and cake!!

04 January 2021

service

5

Everything worked well.

03 January 2021

sales

5

Was asked what I would like - given sufficient help without feeling I was being pushed into something

03 January 2021

service

5

Have been a customer for many years and always feel comfortable with how I am treated especially with the restrictions because of Covid

03 January 2021

service

5

The coffee was excellent on a cold day & the courtesy shown by Steve Bill, as always, was great, even knowing my visit was for Service not to buy yet another Mini!

02 January 2021

sales

5

Leigh understood what we wanted, even though we were buying from over 100 miles away. He dealt with mini changing the delivery date, which could have led me to cancel the order. Created a lovely surprise for my daughter.

02 January 2021

service

5

The team are always very helpful.

02 January 2021

sales

5

Lovely Mini, prompt service and order time in a pandemic. I could not have had better!

01 January 2021

service

5

I was kept informed throughout of anything that needed doing

30 December 2020

sales

5

Louis is a fantastic salesman and took care of everything

30 December 2020

service

5

I was well looked after and the car was sparkly clean at the end.

28 December 2020

sales

5

No issues.

28 December 2020

sales

4

Questions were answered promptly, and the sales person went above and beyond to deliver the car to us

28 December 2020

sales

5

Communication and order updates were superb and we are blown away by the whole experience.

28 December 2020

sales

5

Everything as expected such as timings etc. Car I got exceeded what I went in for.

28 December 2020

sales

5

Having tried a different Mini Centre before Cotswold who did not take me seriously when I said I wanted to change my existing mini I was very grateful and impressed by the service I received at Cotswold and in particular Leigh who was great throughou

28 December 2020

sales

5

Well deserved

28 December 2020

service

5

Was treated to the best service - needed a spare part which you did not have in stock and Ian thought of the brilliant idea to take it from a display car so that my mini would not fail it's MOT - so huge thanks

28 December 2020

service

4

very good service, contact, speed of turn around

26 December 2020

service

5

Efficient and friendly service, no issues.

26 December 2020

sales

5

As always excellent service

25 December 2020

service

5

Very helpful in doing the work to a time that worked for us.

25 December 2020

sales

5

Nice personal service. Nothing is too much trouble. Friendly staff and nice handover despite Covid restrictions.

24 December 2020

sales

4

Good service received throughout with e mail updates throughout production which I liked

23 December 2020

sales

5

Joel wasn't pushy, listened to what I wanted and explained all options available very clearly. I took a family member with me, but Joel directed all conversation to me, making sure I was getting a car which met my requirements.

23 December 2020

sales

5

explained everything very clearly .

22 December 2020

service

5

friendly helpful staff

21 December 2020

service

5

Prompt service, Mot and feedback

21 December 2020

service

5

The garage is brilliant

20 December 2020

service

5

James the service/repair manager went above and beyond to help me after I scrapped my brand new mini. I live in the middle of nowhere and without a pause he offered me his car to use for the hours that mines was in for repair. A credit to the company

20 December 2020

service

5

During covid, my car was ready in 2.5 hours

20 December 2020

service

5

Very satisfied .

19 December 2020

service

5

I received the part I required with no fuss and the staff member I dealt with knew exactly what I was after and the whole process was seemless.

19 December 2020

service

5

Completed works on time and to great standard. No problems at all

18 December 2020

service

5

Excellent service and very well organised under present conditions.

18 December 2020

sales

5

Once the decision to purchase was made, contact was maintained and minor changes could be made easily.

16 December 2020

sales

5

Customer service is second to none , Ben and Dale were brilliant as always and made it a fun day out

16 December 2020

sales

5

Nathan was very good he listened to what I wanted,without being pushy and came up with what I wanted.

16 December 2020

sales

5

Easy to deal with and Louis was brilliant.

16 December 2020

sales

5

Showroom was clean and Covid compliant. Ben was helpful and very considerate of our needs

14 December 2020

service

5

Helpful and polite

14 December 2020

sales

5

Very straightforward and enjoyable process.

12 December 2020

service

5

No problems dropping the car off, and everything explained so that I understood Was ready to be picked up on time

12 December 2020

service

5

This was my first mini service experience so I didn't know what to expect. Everyone I spoke to either by phone beforehand or personally on the day were extremely helpful and knowledgeable. An excellent overall experience.

10 December 2020

sales

5

Great customer service and quick turnaround

09 December 2020

sales

5

Very happy. Good car, good deal and good service

09 December 2020

sales

5

They kept me informed every step of the way and the mini came in early which is always appreciated.