Kept informed on the progress of my purchase. Handover was personal.
Again it was down to Nathan Marks.
Modern, smart and welcoming showroom. Also good coffee and cake!!
Everything worked well.
Was asked what I would like - given sufficient help without feeling I was being pushed into something
Have been a customer for many years and always feel comfortable with how I am treated especially with the restrictions because of Covid
The coffee was excellent on a cold day & the courtesy shown by Steve Bill, as always, was great, even knowing my visit was for Service not to buy yet another Mini!
Leigh understood what we wanted, even though we were buying from over 100 miles away. He dealt with mini changing the delivery date, which could have led me to cancel the order. Created a lovely surprise for my daughter.
The team are always very helpful.
Lovely Mini, prompt service and order time in a pandemic. I could not have had better!
I was kept informed throughout of anything that needed doing
Louis is a fantastic salesman and took care of everything
I was well looked after and the car was sparkly clean at the end.
Questions were answered promptly, and the sales person went above and beyond to deliver the car to us
Communication and order updates were superb and we are blown away by the whole experience.
Everything as expected such as timings etc. Car I got exceeded what I went in for.
Having tried a different Mini Centre before Cotswold who did not take me seriously when I said I wanted to change my existing mini I was very grateful and impressed by the service I received at Cotswold and in particular Leigh who was great throughou
Was treated to the best service - needed a spare part which you did not have in stock and Ian thought of the brilliant idea to take it from a display car so that my mini would not fail it's MOT - so huge thanks
very good service, contact, speed of turn around
Efficient and friendly service, no issues.
As always excellent service
Very helpful in doing the work to a time that worked for us.
Nice personal service. Nothing is too much trouble. Friendly staff and nice handover despite Covid restrictions.
Good service received throughout with e mail updates throughout production which I liked
Joel wasn't pushy, listened to what I wanted and explained all options available very clearly. I took a family member with me, but Joel directed all conversation to me, making sure I was getting a car which met my requirements.
explained everything very clearly .
friendly helpful staff
Prompt service, Mot and feedback
The garage is brilliant
James the service/repair manager went above and beyond to help me after I scrapped my brand new mini. I live in the middle of nowhere and without a pause he offered me his car to use for the hours that mines was in for repair. A credit to the company
During covid, my car was ready in 2.5 hours
Very satisfied .
I received the part I required with no fuss and the staff member I dealt with knew exactly what I was after and the whole process was seemless.
Completed works on time and to great standard. No problems at all
Excellent service and very well organised under present conditions.
Once the decision to purchase was made, contact was maintained and minor changes could be made easily.
Customer service is second to none , Ben and Dale were brilliant as always and made it a fun day out
Nathan was very good he listened to what I wanted,without being pushy and came up with what I wanted.
Easy to deal with and Louis was brilliant.
Showroom was clean and Covid compliant. Ben was helpful and very considerate of our needs
Helpful and polite
Very straightforward and enjoyable process.
No problems dropping the car off, and everything explained so that I understood Was ready to be picked up on time
This was my first mini service experience so I didn't know what to expect. Everyone I spoke to either by phone beforehand or personally on the day were extremely helpful and knowledgeable. An excellent overall experience.
Great customer service and quick turnaround
Very happy. Good car, good deal and good service
They kept me informed every step of the way and the mini came in early which is always appreciated.