Friendly staff , drinks and snacks
Friendly staff , drinks and snacks
All staff very friendly
I had to wait a bit longer than anticipated but overall, very satisfied.
Helpful, knowledgeable staff, nothing was too much trouble
Well informed and was kept up to date
excellent customer service
Trading in my old Mini for the latest EV LCI model was a breeze. All options for my Level 3 spec EV were fully laid out. Excellent comms re possible non fitting of the HK sound system but that all came good in the end. Delivery time was as planned.
Personal service - well mannered gentleman picked up car, left me another Mini to use whilst my car was in the workshop.
Attentive, fast and professional customer service
Test drive was no problem , Nathan and colleagues very helpful ( Tom for example )
Courteous, knowledgable and efficient.
Good communication regarding timing
Superb service given
My car was serviced and repaired to a really good standard. The customer service team were lovely as always and my previous feedback was dealt with professionally.
Helpful and understanding - great cuppa tea and cookie too!
No problems, fairly straightforward and easy to understand
Josh in service department was really helpful and friendly and explained everything really well. Service was completed in timescale
Nathan and mini team looked after us all very well
Service guy was friendly, he explained everything
I feel all my questions were answered and advice was honest and helpful
Service was polite, informative and helpful.
Couldn't expect more. Friendly and respectful .. all questions answered x
Love the brand - we now have four in the family. Always a pleasure dealing with the guys at Cotswold Cheltenham
great premises, well looked after by the staff
Service department helped me out with a couple of queries I had and put my mind to rest. Really informative and knowledgeable
Efficient and professional service provided. Excellent facilities
John Corlett made buying a new car a pleasure and suggested I could have pink when I was not happy about the boring colours
Leigh sold me a Clubman last year and I was pleased with the support I received, as well as the non pushy sales approach. Very professional and friendly.
MOT carried out and car returned looking clean and shiny
Very good service, helpful staff, suitable courtesy car. Even took the initiative to do the MoT which was almost due. Thank you.
Very satisfactory result and customer service excellent
Painless process all through
Fault rectified and I was kept informed
Tom Freeman in sales and Lewis in service looked after me really well.Both were excellent and are great assets to the Cotswold Mini team.
I waited upstairs for my car's service to be completed. It is a comfortable area.
Zac was incredibly helpful and made the experience a pleasurable one
A lovely experience
Fulfilled all my requirements
Staff polite, helpful and infomative
Staff are very polite and friendly. Smooth service and even very comfortable place to wait.
Nathan was great, excellent communication throughout.
Good service - great staff!
The Cheltenham Mini Centre is welcoming and the staff are friendly and knowledgeable. In particular, its always a pleasure to deal with Louis Dowdeswell who always gives very good advice and always does what he says he will.
I got the car I wanted and it didn't take too long.
Good communication with regards to an issue that had occurred with the car and a very fair outcome
The car is returned valeted and clean especially my wheels which I find very hard to keep clean.
Met at reception. Comfortable waiting area with drinks available. Staff welcoming and friendly
Excellent professional staff